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FTP and Backupbuddy Issues

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4 comments

  • Sys Admin
    Try to reset the main cpanel account password or try to execute this via SSH: /scripts/ftpupdate
    0
  • Dirk_Schmid
    I've tested it out but still the same problem. I also got an email several nights that cpanel update hangs. It says the following:
    /usr/local/cpanel/scripts/upcp was running as pid '4096' for longer than 6 hours. cPanel will kill this process and run a new upcp in its place.
    When I run it manually ( /usr/local/cpanel/scripts/upcp ) it just runs fine. Here is the output:
    --------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (12668) at Sun Nov 2 07:56:19 2014 [20141102.075619] Detected cron=0 (SSH connection detected) [20141102.075619] 1% complete [20141102.075619] Running Standardized hooks [20141102.075619] 2% complete [20141102.075619] mtime on upcp is 1413932795 (Tue Oct 21 23:06:35 2014) ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (12670) at Sun Nov 2 07:56:19 2014 [20141102.075619] Detected version '11.44.1.19' from version file. [20141102.075619] Using mirror '91.121.124.18' for host 'httpupdate.cpanel.net'. [20141102.075619] Target version set to '11.44.1.19' [20141102.075619] Up to date (11.44.1.19) => Log closed Sun Nov 2 07:56:19 2014 [20141102.075619] 17% complete => Log closed Sun Nov 2 07:56:19 2014 ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/maintenance (12673) at Sun Nov 2 07:56:20 2014 [20141102.075620] 21% complete [20141102.075620] Purging cpupdate.conf of invalid entries [20141102.075620] Processing: Assuring needed symlinks in 3rdparty/bin are in place. [20141102.075620] - Processing command `/usr/local/cpanel/scripts/link_3rdparty_binaries` [20141102.075620] Processing: Setting clock [20141102.075620] - Processing command `/usr/local/cpanel/scripts/rdate` [20141102.075620] 22% complete [20141102.075620] Processing: Checking for immutable files [20141102.075620] - Processing command `/usr/local/cpanel/scripts/check_immutable_files` [20141102.075620] [12677] Not testing for immutable files, because the test was last run approximately one day ago (less than 10 days) [20141102.075620] 23% complete [20141102.075620] Processing: Checking CloudLinux installation [20141102.075620] - Processing command `/usr/local/cpanel/bin/cloudlinux_update` [20141102.075620] Processing: Checking for corrupt my.cnf and fixing if needed [20141102.075620] - Processing command `/usr/local/cpanel/scripts/autorepair mysqlconfopenfileslimit` [20141102.075620] [12679] Requesting script ... Done [20141102.075620] [12679] Auto Repair is running......Auto Repair is done. [20141102.075620] Processing: Updating system packages [20141102.075620] - Processing command `/usr/local/cpanel/scripts/rpmup` [20141102.075620] [12681] checkyum version 21.1 [20141102.075622] [12681] Loaded plugins: fastestmirror, presto [20141102.075622] [12681] Setting up Update Process [20141102.075622] [12681] Loading mirror speeds from cached hostfile [20141102.075623] [12681] * base: ftp.heanet.ie [20141102.075623] [12681] * extras: ftp.heanet.ie [20141102.075623] [12681] * updates: ftp.heanet.ie [20141102.075624] [12681] No Packages marked for Update [20141102.075624] [12681] checkyum version 21.1 [20141102.075624] 28% complete [20141102.075624] - Processing command `/usr/local/cpanel/scripts/sysup` [20141102.075626] [12695] All Needed RPMS are installed. [20141102.075626] 29% complete [20141102.075626] Processing: Running platform specific optimizations [20141102.075626] - Processing command `/usr/local/cpanel/scripts/vps_optimizer` [20141102.075626] 30% complete [20141102.075626] Processing: Checking for a valid C Compiler. [20141102.075626] - Processing command `/usr/local/cpanel/scripts/checkccompiler` [20141102.075626] [12700] C compiler (/usr/bin/gcc) OK [20141102.075626] [12700] Tuned C compiler not available because it is not enabled [20141102.075626] Processing: Ensuring locale databases are up to date [20141102.075626] - Processing command `/usr/local/cpanel/bin/build_locale_databases --quiet` [20141102.075631] 31% complete [20141102.075631] Processing: Migrating feature lists to current version (if needed) [20141102.075631] - Processing command `/usr/local/cpanel/bin/migrate_all_feature_lists_to_current` [20141102.075631] [12796] Migrated 0 feature list(s) [20141102.075631] Processing: Enforcing maildir=1 to assure we are not in mbox mode. [20141102.075631] - Processing command `/usr/local/cpanel/bin/force_maildir` [20141102.075631] Processing: Checking for main IP changes [20141102.075631] - Processing command `/usr/local/cpanel/scripts/mainipcheck` [20141102.075632] Processing: Validating cPanel system users [20141102.075632] - Processing command `/usr/local/cpanel/scripts/checkusers` [20141102.075632] [12799] Homedir: /var/cpanel/userhomes/cpanel [20141102.075632] 32% complete [20141102.075632] Processing: Making sure /var/cpanel/sysinfo.conf is present [20141102.075632] - Processing command `/usr/local/cpanel/scripts/gensysinfo` [20141102.075632] 33% complete [20141102.075632] Processing: Setting up IP aliases startup [20141102.075632] - Processing command `/usr/local/cpanel/whostmgr/bin/setupipaliases` [20141102.075632] [12804] enable was successful [20141102.075632] - Processing command `/usr/local/cpanel/scripts/cpservice ipaliases enable 35` [20141102.075632] [12813] enable was successful [20141102.075632] 34% complete [20141102.075632] Processing: Checking cPanel RPMs [20141102.075632] - Processing command `/usr/local/cpanel/scripts/check_cpanel_rpms --list-only --long-list --notify` [20141102.075702] 35% complete [20141102.075702] Processing: Running env auto repair [20141102.075702] - Processing command `/usr/local/cpanel/scripts/vzzo-fixer` [20141102.075703] - Processing command `/usr/local/cpanel/scripts/quota_auto_fix` [20141102.075703] [12848] quota test: check passed [20141102.075703] - Processing command `/usr/local/cpanel/scripts/clear_orphaned_virtfs_mounts --inactiveonly` [20141102.075703] Processing: Cleaning up orphaned filesystem quotas [20141102.075703] - Processing command `/usr/local/cpanel/scripts/cleanquotas` [20141102.075703] - Processing command `/usr/local/cpanel/scripts/autorepair autorepair` [20141102.075703] [12854] Requesting script ... Done [20141102.075703] [12854] Auto Repair is running...Running Auto Repair routines [20141102.075703] [12854] Finished running Auto Repair routines [20141102.075703] [12854] ...Auto Repair is done. [20141102.075703] 36% complete [20141102.075703] - Processing command `/usr/local/cpanel/scripts/cleanupcheck` [20141102.075703] 37% complete [20141102.075703] - Processing command `/usr/local/cpanel/scripts/purge_old_config_caches` [20141102.075703] - Processing command `/usr/local/cpanel/scripts/cleansessions` [20141102.075703] - Processing command `/usr/local/cpanel/scripts/checkbashshell` [20141102.075703] 38% complete [20141102.075703] Setting up cronjobs [20141102.075703] Setting Up update_db_cache Crontab [20141102.075703] Setting Up update_maiman_cache Crontab [20141102.075703] Setting Up optimizefs Crontab [20141102.075703] Setting Up dcpumon Crontab [20141102.075703] - Processing command `/usr/local/cpanel/scripts/dnsqueuecron` [20141102.075703] 39% complete [20141102.075703] Processing: Updating services and databases [20141102.075703] - Processing command `/usr/local/cpanel/scripts/findphpversion` [20141102.075703] [12869] PHP version file is up to date [20141102.075703] - Processing command `/usr/local/cpanel/scripts/checkerrorlogsafe` [20141102.075704] 40% complete [20141102.075704] - Processing command `/usr/local/cpanel/scripts/listcheck` [20141102.075704] - Processing command `/usr/local/cpanel/scripts/checkfpkey` [20141102.075704] 41% complete [20141102.075704] - Processing command `/usr/local/cpanel/scripts/ftpquotacheck` [20141102.075704] [12873] Ftp Quota Check v1.8 [20141102.075704] [12873] [ftpquotacheck] Setting I/O priority to reduce system load: best-effort: prio 6 [20141102.075704] [12873] Updating fieberuser: ...Done [20141102.075704] [12873] Updating abnehmadmin: ...Done [20141102.075704] [12873] Updating recumbad: ...Done [20141102.075704] [12873] Updating malerhom: ...Done [20141102.075704] [12873] Updating nandoo101: ...Done [20141102.075704] - Processing command `/usr/local/cpanel/scripts/updateuserdomains` [20141102.075704] 42% complete [20141102.075704] - Processing command `/usr/local/cpanel/scripts/build_maxemails_config` [20141102.075704] - Processing command `/usr/local/cpanel/scripts/updateuserdatacache --force` [20141102.075704] 43% complete [20141102.075704] Processing: Running various cleanup scripts [20141102.075704] - Processing command `/usr/local/cpanel/scripts/resetmailmanurls` [20141102.075704] 44% complete [20141102.075704] Processing: Checking MySQL to ensure we can connect [20141102.075704] - Processing command `/usr/local/cpanel/scripts/mysqlconnectioncheck` [20141102.075705] Processing: Checking PostgreSQL to ensure we can connect [20141102.075705] - Processing command `/usr/local/cpanel/bin/postgrescheck --check-auth --reset-pass-on-fail` [20141102.075705] [12882] 0 [20141102.075705] - Processing command `/usr/local/cpanel/scripts/disable_unused_xinetd` [20141102.075705] 45% complete [20141102.075705] 46% complete [20141102.075705] Processing: Running sanity checks and notifications [20141102.075705] - Processing command `/usr/local/cpanel/scripts/chkpaths` [20141102.075705] 47% complete [20141102.075705] - Processing command `/usr/local/cpanel/scripts/hackcheck` [20141102.075705] [12886] Locking password for user daemon. [20141102.075705] [12886] passwd: Success [20141102.075705] - Processing command `/usr/local/cpanel/scripts/oopscheck` [20141102.075705] 48% complete [20141102.075705] - Processing command `/usr/local/cpanel/scripts/fixetchosts` [20141102.075705] 49% complete [20141102.075705] - Processing command `/usr/local/cpanel/scripts/quotacheck` [20141102.075705] [12893] [quotacheck] Setting I/O priority to reduce system load: best-effort: prio 6 [20141102.075705] - Processing command `/usr/local/cpanel/scripts/email_archive_maintenance` [20141102.075705] - Processing command `/usr/local/cpanel/scripts/expunge_expired_transfer_sessions` [20141102.075706] - Processing command `/usr/local/cpanel/scripts/smartcheck` [20141102.075706] 50% complete [20141102.075706] - Processing command `/usr/local/cpanel/scripts/compilerscheck` [20141102.075706] - Processing command `/usr/local/cpanel/scripts/updatephpconf` [20141102.075706] - Processing command `/usr/local/cpanel/scripts/check_mount_procfs` [20141102.075706] [12904] Use of uninitialized value in pattern match (m//) at /usr/local/cpanel/scripts/check_mount_procfs line 44. [20141102.075706] - Processing command `/usr/local/cpanel/scripts/setup_whmxfer_db` [20141102.075706] [12911] setup_whmxfer_db: database schema is up to date. [20141102.075706] - Processing command `/usr/local/cpanel/bin/checkallsslcerts` [20141102.075706] 51% complete [20141102.075706] Processing: Updating email whitelists [20141102.075706] - Processing command `/usr/local/cpanel/bin/rim_bis_update --quiet` [20141102.075707] Processing: Purging old comet files [20141102.075707] - Processing command `/usr/local/cpanel/bin/purge_dead_comet_files --quiet` [20141102.075707] 56% complete [20141102.075707] 57% complete [20141102.075707] Processing: Updating SpamAssassin rules [20141102.075707] - Processing command `/usr/local/cpanel/scripts/sa-update_wrapper` [20141102.075707] [12938] Running sa-update (/usr/local/cpanel/3rdparty/perl/514/bin/sa-update).....Nov 2 07:57:07.419 [12939] dbg: logger: adding facilities: all [20141102.075707] [12938] Nov 2 07:57:07.419 [12939] dbg: logger: logging level is DBG [20141102.075707] [12938] Nov 2 07:57:07.420 [12939] dbg: generic: SpamAssassin version 3.3.2 [20141102.075707] [12938] Nov 2 07:57:07.420 [12939] dbg: generic: Perl 5.014003, PREFIX=/usr/local/cpanel/3rdparty/perl/514/lib64/perl5, DEF_RULES_DIR=/usr/share/spamassassin, LOCAL_RULES_DIR=/etc/mail/spamassassin, LOCAL_STATE_DIR=/var/lib/spamassassin [20141102.075707] [12938] Nov 2 07:57:07.420 [12939] dbg: config: timing enabled [20141102.075707] [12938] Nov 2 07:57:07.420 [12939] dbg: config: score set 0 chosen. [20141102.075707] [12938] Nov 2 07:57:07.428 [12939] dbg: dns: is Net::DNS::Resolver available? yes [20141102.075707] [12938] Nov 2 07:57:07.428 [12939] dbg: dns: Net::DNS version: 0.68 [20141102.075707] [12938] Nov 2 07:57:07.428 [12939] dbg: generic: sa-update version svn917659 [20141102.075707] [12938] Nov 2 07:57:07.428 [12939] dbg: generic: using update directory: /var/lib/spamassassin/3.003002 [20141102.075707] [12938] Nov 2 07:57:07.564 [12939] dbg: diag: perl platform: 5.014003 linux [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: Digest::SHA1, version 2.13 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: HTML::Parser, version 3.69 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: Net::DNS, version 0.68 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: NetAddr::IP, version 4.062 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: Time::HiRes, version 1.9725 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: Archive::Tar, version 1.88 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: IO::Zlib, version 1.10 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: Digest::SHA1, version 2.13 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: MIME::Base64, version 3.13 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: DB_File, version 1.826 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: Net::SMTP, version 2.33 [20141102.075707] [12938] Nov 2 07:57:07.565 [12939] dbg: diag: [...] module installed: Mail::SPF, version 2.008 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: IP::Country::Fast, version 604.001 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: Razor2::Client::Agent, version 2.83 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: Net::Ident, version 1.23 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: IO::Socket::INET6, version 2.69 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: IO::Socket::SSL, version 1.76 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: Compress::Zlib, version 2.052 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: Mail::DKIM, version 0.39 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: DBI, version 1.622 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: Getopt::Long, version 2.38 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: LWP::UserAgent, version 6.04 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: HTTP::Date, version 6.02 [20141102.075707] [12938] Nov 2 07:57:07.566 [12939] dbg: diag: [...] module installed: Encode::Detect, version 1.01 [20141102.075707] [12938] Nov 2 07:57:07.567 [12939] dbg: gpg: Searching for 'gpg' [20141102.075707] [12938] Nov 2 07:57:07.567 [12939] dbg: util: current PATH is: /usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/local/bin:/sbin:/usr/sbin:/usr/bin:/bin:/usr/local/bin:/sbin:/usr/sbin:/usr/bin:/bin:/usr/local/bin [20141102.075707] [12938] Nov 2 07:57:07.567 [12939] dbg: util: executable for gpg was found at /usr/bin/gpg [20141102.075707] [12938] Nov 2 07:57:07.567 [12939] dbg: gpg: found /usr/bin/gpg [20141102.075707] [12938] Nov 2 07:57:07.568 [12939] dbg: gpg: release trusted key id list: 5E541DC959CB8BAC7C78DFDC4056A61A5244EC45 26C900A46DD40CD5AD24F6D7DEE01987265FA05B 0C2B1D7175B852C64B3CDC716C55397824F434CE [20141102.075707] [12938] Nov 2 07:57:07.572 [12939] dbg: channel: attempting channel updates.spamassassin.org [20141102.075707] [12938] Nov 2 07:57:07.572 [12939] dbg: channel: update directory /var/lib/spamassassin/3.003002/updates_spamassassin_org [20141102.075707] [12938] Nov 2 07:57:07.572 [12939] dbg: channel: channel cf file /var/lib/spamassassin/3.003002/updates_spamassassin_org.cf [20141102.075707] [12938] Nov 2 07:57:07.572 [12939] dbg: channel: channel pre file /var/lib/spamassassin/3.003002/updates_spamassassin_org.pre [20141102.075707] [12938] Nov 2 07:57:07.575 [12939] dbg: channel: metadata version = 1634816 [20141102.075707] [12938] Nov 2 07:57:07.737 [12939] dbg: dns: 2.3.3.updates.spamassassin.org => 1634816, parsed as 1634816 [20141102.075707] [12938] Nov 2 07:57:07.737 [12939] dbg: channel: current version is 1634816, new version is 1634816, skipping channel [20141102.075707] [12938] Nov 2 07:57:07.738 [12939] dbg: diag: updates complete, exiting with code 1 [20141102.075707] [12938] Done [20141102.075709] [12938] Checking update....update ok! [20141102.075709] 58% complete [20141102.075709] 59% complete [20141102.075709] Processing: Restoring compiler permissions [20141102.075709] - Processing command `/usr/local/cpanel/scripts/compilers restore` [20141102.075709] [12941] Compilers are enabled for unprivileged users. [20141102.075709] 60% complete [20141102.075709] Processing: Cleaning up mailbox trash [20141102.075709] - Processing command `/usr/local/cpanel/scripts/dovecot_auto_expunge_trash` [20141102.075709] 61% complete [20141102.075709] 65% complete [20141102.075709] 66% complete [20141102.075709] 71% complete [20141102.075709] 72% complete [20141102.075709] Processing: Cleaning SpamAssassin DBM files [20141102.075709] - Processing command `/usr/local/cpanel/scripts/spamassassin_dbm_cleaner` [20141102.075709] [12943] /usr/local/cpanel/scripts/spamassassin_dbm_cleaner: version 1.0 [20141102.075709] [12943] Checking SpamAssassin dbm databases....Done [20141102.075709] [12943] Checked 0 files for user(s), ok, broken [20141102.075709] 73% complete [20141102.075709] Processing: Configuring Frontpage [20141102.075709] - Processing command `/usr/local/cpanel/scripts/initfpsuexec` [20141102.075709] [12944] package frontpage is not installed [20141102.075709] Cleaning Squirrelmail attachment directories [20141102.075709] Cleaning RoundCube attachment directory => Log closed Sun Nov 2 07:57:09 2014 [20141102.075709] 74% complete [20141102.075709] Processing: Running former postinstall scripts [20141102.075709] - Processing command `/usr/local/cpanel/bin/dcpumon --killproc` [20141102.075709] [12947] Added Contact dirkschmid.org@gmail.com [20141102.075709] - Processing command `/usr/local/cpanel/bin/scanfornewmail` [20141102.075709] [12950] Scanning for new mail senders.....Done [20141102.075709] 75% complete [20141102.075709] - Processing command `/usr/local/cpanel/bin/setupdbmap` [20141102.075709] - Processing command `/usr/local/cpanel/bin/fix_userdata_perms` [20141102.075710] - Processing command `/usr/local/cpanel/scripts/detect_env_capabilities` [20141102.075710] 80% complete [20141102.075710] [20141102.075710] Maintenance complete. => Log closed Sun Nov 2 07:57:10 2014 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (12668) at Sun Nov 2 07:57:10 2014 [20141102.075710] Maintenance completed successfully [20141102.075710] 95% complete [20141102.075710] Running Standardized hooks [20141102.075710] 100% complete [20141102.075710] [20141102.075710] cPanel update completed [20141102.075710] A log of this update is available at /var/cpanel/updatelogs/update.1414914979.log [20141102.075710] Removing upcp pidfile [20141102.075710] [20141102.075710] Completed all updates => Log closed Sun Nov 2 07:57:10 2014
    I can't see anything strange in the logs. Has somebody another idea? Thanks, Dirk
    0
  • Dirk_Schmid
    Hi, thanks for the reply. I've tried it out, but it did not resolve my problem. I've also received an Cpanel Update Hang email this night. When I run the update manually it completes fine. Very strange. Any other ideas? Thanks
    0
  • cPanelMichael
    Hello :) Let's work to resolve the FTP issue first. Keep in mind it's a good idea to open a separate thread for each individual issue. Are you using a firewall such as CSF? If so, does the issue persist when it's temporarily disabled? Thank you.
    0

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