How do I find my support access ID?

Monica Aggio

• November 02, 2014 07:22

I would like to submit a ticket but to do this, they ask me my support access ID and I don't know where to find it. They suggest to check this: From WHM: Click on Support Center under the Support heading. From a shell: Execute `/usr/local/cpanel/cpanel -S` as the root user But for me it's not clear, these kind of commands are too complicated. Can anyone help me? Thanks! Monica

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  dalem

  • November 02, 2014 13:17

  from WHM Home " Support " Support Center Submit a Support Request Your Support Access Number: is on the page

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  JaredR.

  • November 03, 2014 13:03

  The access level you selected in the forum is "Website Owner." If all you have is a hosting package with a cPanel username, you do not have a support access ID. For support, you need to talk to your hosting provider. Your hosting provider can then contact us on your behalf, if they are not able to solve a problem to your satisfaction. If you do not log into the WebHost Manager as root, or if you do not know what that means, then all you have is a hosting package with a cPanel username, and you need to talk to your hosting provider for support.

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  JaredR.

  • November 03, 2014 13:12

  I also wanted to mention that this area provides some help for site owners, including answers to common questions and suggestions for how to contact your hosting provider: [url=http://cpanel.net/help/]Help | cPanel, Inc.

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