/whm not working but :2086 does

iso99

• November 04, 2014 20:37

This seems like a trivial matter but still bugging me. /whm seems to be loading another WHM page from another server while :2086 does work properly.

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  cPanelMichael

  • November 05, 2014 11:33

  Hello :) Have you tried clearing the browser and DNS cache on your workstation to see if the issue persists? Does the domain name properly resolve to the correct IP address, and have you reviewed the "Redirection" settings in "Tweak Settings"? Thank you.

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  iso99

  • November 12, 2014 09:24

  Hi, I have cleared both browser and DNS cache, and as well revisited my Redirection settings. None seems to work. Same error even on /cpanel and /webmail for all domains.

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  cPanelMichael

  • November 12, 2014 18:35

  Does the domain name properly resolve to the correct IP address? Have you tried using the IP address in the URL instead of the domain name? Thank you.

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  iso99

  • November 14, 2014 05:13

  Hi, Yes I have verified everything using various dns websites. I checked all DNS clusters manually too. The problem still persists. Also, when I use cpanel.mydomain.com to login, the proper styling of paper_lantern is not displayed correctly. It's just all the text jumbled on the left side. Still need help.

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  Infopro

  • November 14, 2014 09:23

  Please feel free to open a ticket to cPanel Technical Support, rather than waiting on forum assistance. Thanks.

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  Serra

  • November 14, 2014 11:14

  For some reason, https:///whm generates a certificate error, where https://:2086 does not. Make sure it isn't your browser refusing to access the page because of a certificate error.

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  iso99

  • November 28, 2014 01:59

  Update: This was an issue with Unixy Varnish 2.2, an update to 2.4 fixed this problem. Issue resolved.

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  cPanelMichael

  • December 02, 2014 14:54

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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