Could not complete request emails

clauV2

• November 04, 2014 11:39

Hello, I have a big problem with whm/cpanel, when i tried to read emails with squirrelmail i see this error. ERROR: Could not complete request. Query: SELECT "INBOX" Reason Given: [SERVERBUG] Internal error occurred. Refer to server log for more information. [2014-11-04 20:29:07] I went in logs and i saw this error. Error: Index is read-only, can't write-lock /home/websitename/mail/dovecot.index.log I have permission to execute this file, but i don't now what i need to to.

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  cPanelMichael

  • November 04, 2014 19:04

  Hello :) Please let us know the output from the following commands:
  stat /home/websitename/mail/dovecot.index.log lsattr /home/websitename/mail/dovecot.index.log
  Thank you.

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  clauV2

  • November 05, 2014 06:33

  stat /home/websitename/mail/dovecot.index.log File: `/home/darebeau/mail/dovecot.index.log' Size: 9548 Blocks: 24 IO Block: 4096 regular file Device: d0h/208d Inode: 23473294 Links: 1 Access: (0644/-rw-r--r--) Uid: ( 0/ root) Gid: ( 0/ root) Access: 2014-11-04 10:33:05.768498204 +0300 Modify: 2014-04-09 01:14:46.162236224 +0400 Change: 2014-04-09 01:14:46.162236224 +0400 lsattr /home/websitename/mail/dovecot.index.log ------------- /home/darebeau/mail/dovecot.index.log Thanks

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  cPanelMichael

  • November 05, 2014 15:11

  Try moving the dovecot.index and dovecot.index.log files out of the way and check to see if the issue persists. Thank you.

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  clauV2

  • November 05, 2014 17:05

  It works thanks, but when I tried to make a new e-mail I saw the following error "Unable to safely open file: No such file or directory"

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  cPanelMichael

  • November 05, 2014 17:14

  Have the files regenerated since the initial login? Thank you.

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  clauV2

  • November 05, 2014 17:17

  When I click on Repair Mailbox Permissions i saw this output. [PHP] warn [mailperm] Failed to chmod (0751): /home/websitename/mail/websitename.ro: Operation not permitted at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 125 Cpanel::Email::Perms::User::_set_perms('/home/websitename', 'mail/%domain%', ARRAY(0xa100ba4), HASH(0xa6bc718)) called at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 81 Cpanel::Email::Perms::User::_ensure_perms('DOMAIN', '/home/websitename', 'websitename.ro') called at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 48 Cpanel::Email::Perms::User::ensure_domain_perms('/home/websitename', 'websitename.ro') called at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 61 Cpanel::Email::Perms::User::ensure_all_perms('/home/websitename') called at /usr/local/cpanel/scripts/mailperm line 356 scripts::mailperm::__ANON__() called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 96 eval {...} called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 96 Cpanel::AccessIds::ReducedPrivileges::call_as_user(CODE(0xa133410), 507, 505, 12) called at /usr/local/cpanel/scripts/mailperm line 364 scripts::mailperm::_set_perms('checkuser', undef, 'dirsonly', 0, 'verbose', 0, 'mailgid', 12, 'is_global', 1) called at /usr/local/cpanel/scripts/mailperm line 165 scripts::mailperm::script('scripts::mailperm', 'verbose', 0, 'dirsonly', 0, 'skipserverperm', 0, 'skipmxcheck', 0, 'skiplocaldomains', 0) called at /usr/local/cpanel/scripts/mailperm line 64 eval {...} called at /usr/local/cpanel/scripts/mailperm line 64 [/PHP] What could be the problem with my cpanel ?

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  clauV2

  • November 05, 2014 17:20

  Yes, the files has been generated

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  cPanelMichael

  • November 05, 2014 17:34

  Check to ensure the permissions/ownership values on the "/home/$username" directory match your other accounts. EX: Permissions: 0711 Ownership: username:username Thank you.

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  clauV2

  • November 05, 2014 18:57

  It works thanks :)

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  cPanelMichael

  • November 05, 2014 19:03

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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