Can't login as root

kulme

• November 07, 2014 02:39

Hello, I installed cpanel yesterday. Today, I want login and add my site at WHM. And then "The login is invalid." So I try to access my VPS with putty and access denied. I can't do anything now. Reset root password from droplet manager (VPS in Digital Ocean) and I still can't login. Please help me. Sorry for my bad english. Thank you

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  24x7server

  • November 07, 2014 11:11

  Hello, I think your IP is blocked in cPHulk Brute Force databases and due to that you are getting this issues. Try to access it from different IP OR network

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  cPanelMichael

  • November 07, 2014 12:49

  Hello :) It's likely that cPHulk locked out the "root" user because a brute force attack was detected. The length of the lockout depends on the values you have configured for the following options in "WHM Home " Security Center " cPHulk Brute Force Protection": IP Based Brute Force Protection Period in minutes Brute Force Protection Period in minutes If the lockout continues, you may need to obtain console access and disable cPhulk with commands such as:
  for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done /usr/local/cpanel/bin/cphulk_pam_ctl --disable
  Note that some users disable cPHulk and utilize a third-party application (e.g. CSF/LFD) to handle brute force attacks. This may be an option for you to consider. Thank you.

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