Locked out of WHM root user - can ssh in via key, but not by password

yebo

• November 13, 2014 08:38

Very strange...
root@neon [/home]# passwd root Changing password for user root. New password: Retype new password: passwd: all authentication tokens updated successfully. root@neon [/home]#
Yet, I cannot login via WHM or via regular SSH without a key. Obviously "yourdomain" is not my real domain:
login as: root root@neon.yourdomain.net's password: Access denied root@neon.yourdomain.net's password: Access denied root@neon.yourdomain.net's password: Access denied root@neon.yourdomain.net's password:

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  cPanelMichael

  • November 13, 2014 19:26

  Hello :) Are you sure password authentication is permitted? Review the following option in Web Host Manager to see if it's enabled: "WHM Home " Security Center " SSH Password Authorization Tweak" Thank you.

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  yebo

  • November 14, 2014 10:46

  ]Hello :) Are you sure password authentication is permitted? Review the following option in Web Host Manager to see if it's enabled: "WHM Home " Security Center " SSH Password Authorization Tweak" Thank you.

  
  How am I supposed to go into the WHM Security Center if I cannot login to WHM?!?

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  Serra

  • November 14, 2014 10:58

  Those two things are not naturally tied together. It may be that one setting has nothing to do with another setting. Password for root in SSH is a setting. As for WHM, do you know how you were locked out? Was it a firewall block or perhaps cPHulk? Knowing that will allow you to figure out how to undo the block. Is it IP based? Then you can always use a phone or different computer to login and undo it. If your password is wrong, then I'm not sure what you can do.

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  yebo

  • November 14, 2014 12:53

  ]Those two things are not naturally tied together. It may be that one setting has nothing to do with another setting. Password for root in SSH is a setting. As for WHM, do you know how you were locked out? Was it a firewall block or perhaps cPHulk? Knowing that will allow you to figure out how to undo the block. Is it IP based? Then you can always use a phone or different computer to login and undo it. If your password is wrong, then I'm not sure what you can do.

  
  Good call, it was cphulk. Thanks!

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  cPanelMichael

  • November 14, 2014 13:53

  Note that it's a good idea to add your IP address or IP range to the cPhulk white list to prevent it from happening again in the future. Thank you.

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