Daily Relay Quota? Causing Bounced Outgoing Emails

MikeFurrier

• November 18, 2014 17:28

Hi In the past few days, late in the afternoon we are getting emails bounced back with the following message. SMTP error from remote mail server after initial connection: host dedrelay.where.secureserver.net [64.202.xxx.xxx]: 554 m1plded01-04.prod.mesa1.secureserver.net : DED : HBEZ1p00p1rXtMp01 : DED : You've reached your daily relay quota - 173.201.xx.xx Our server is at GoDaddy and they do their best not to help solve any problems, so here I am. Is there a solution in cPanel for this issue? Thanks

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  server9host

  • November 19, 2014 08:14

  Hello, You provider set the SMTP limit on hosting account for per day . You exceeded that limit that's why you get given bounce back. Please contact to provider and tell them to increase SMTP limit for your hosting account.

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  cPanelMichael

  • November 19, 2014 15:03

  Hello :) I believe they will allow you to increase the outgoing email limit if you are sending out legitimate email. Here is the relevant document on their website: Requesting Additional SMTP Relays for Your Server | Go Daddy Help | GoDaddy Support Thank you.

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  MikeFurrier

  • November 19, 2014 18:32

  Got it. Actually had a productive chat with GoDaddy and got the relay limit raised. Thanks for the guidance. My profile shows me as Root Admin, I am in no way qualified for that title. Glad to find this forum, i'm sure there will be more needs in the future. MF

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