Add on Domain Redirection issues.

rohroh1974

• November 20, 2014 00:07

We have just had a customer call us with a strange occurrence regarding Add on Domains and the redirections that are set up with it. I have been able to replicate it on my own server and need to understand why this is the case. This is the process to follow. * Add a new domain under Add-on Domains - make sure that the path you have is inside the primary accounts public_html * Create a global redirection on the Add-on domain and redirect it as required to another domain or to a page inside the add-on domain. * Create additional redirections for that add-on domain. * create redirections for the primary domain * Attempt to modify the Global Redirection on the add-on domain and 2 things will happen - you will lose all the redirections for the add-on domain and the global redirection will also disappear. (stating that the redirection is disabled) This is where it gets confusing. If i create ANY of the redirections for the add-on domain - all the redirections magically re-appear and the global redirection is back in place. What my customer wants to do is simply to remove the global redirect on the add-on domain without having to delete and re-add the add-on domain. Any advise would be great. Thanks

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  cPanelMichael

  • November 20, 2014 15:45

  Hello :) Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  rohroh1974

  • November 21, 2014 05:42

  ]Hello :) Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

  
  HI Michael, I am going to investigate a bit further firstly as the customer provided me some more information. If its still an issue will provide a ticket number to you. Thanks

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