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cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

Unable to complete cPanel Update (upcp)

Comments

7 comments

  • cPanelMichael
    Hello :) Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • fdnven
    ]Hello :) Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

    Here is the ticket# 5737333
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  • cPanelMichael
    To update, this occurred because new files could not be written to the /var/tmp directory. The user remounted /var/tmp to address the issue. Thank you.
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  • Daniel Berthiaume
    ]To update, this occurred because new files could not be written to the /var/tmp directory. The user remounted /var/tmp to address the issue. Thank you.

    Hi Michael :D, I have the same problem (Ticket ID #5843845). Eric from cPanel advised me that this is a System Admin issue... The server is about 2 week old and only have one big site running on it, I can't see what could have cause this :confused:, but from Eric test : [10:07:00 web root@5843845 /var/tmp]cPs# touch somefile touch: cannot touch `somefile': No space left on device [10:07:05 web root@5843845 /var/tmp]cPs#
    I can only assume that remounting the /var/tmp will solve the issue (finger are cross!) Could you just guide me on how to remount the drive :D ? Thank you!
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  • cPanelMichael
    You could try running the following command:
    /scripts/securetmp
    Enter "Y" when it asks if you "Would you like to secure /tmp & /var/tmp now?". Let us know if it helps. Thank you.
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  • Daniel Berthiaume
    Thank you Michael, Unfortunatly this didn't do the trick, I've still got the same error while trying to update CP. The script you've suggested did mentioned that the /tmp & /var/tmp was already secured.
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  • cPanelMichael
    Please report that issue to your hosting provider/data center, or a qualified system administrator. It's likely going to require some manual changes to the /var/tmp partition on your system. Thank you.
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