Couldn't reach server. Please double-check the server and port number.

Govindaraj

• November 26, 2014 00:08

Hi, When i trying to add my Cpanel account with Gmail through SMTP using SSL/TLS . but i am getting error like "Couldn't reach server. Please double-check the server and port number." i checked the Ports and protocols. But Still i am getting the same error. even i am not using any firwall and all. is i skiped any steps? can anyone help me to rectify the problem. Thanks Govind

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  24x7ss

  • November 26, 2014 05:13

  First thing check If SSL is installed on server or not. If SSL is installed than make sure SSL is installed for exim service then only you can use SSL/TLS option. Also, you have to connect to the server via SMTP secure port. Check iptables rules if SMTP secure port is enabled in it.

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  Govindaraj

  • November 26, 2014 05:26

  SSL is already installed in this server, Because i already configured the settings with Gmail and i worked with it. but now i unknowingly removed that config from gmail. so that i am trying to re-config the same. but i am getting error, which i was mentioned above. so kindly provide the solution to access cpanel through gmail. By Govind

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  cPanelMichael

  • November 26, 2014 12:50

  Hello :) Please browse to: "cPanel > Email Accounts > Configure Email Client" It's found next to the email account name under "More". You will see a section called "Manual Settings" that lists which settings you should use. Note that you may want to try these settings in a third-party email client to verify if it's an issue with your server or with Gmail. Thank you.

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