Duplicate emails - both Webmail and Outlook

simcom333

• November 27, 2014 08:02

Hi A client of mine ours experiencing very similar problems to those described on this thread:

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  cPanelMichael

  • December 01, 2014 15:41

  Hello :) Is the customer using IMAP with Outlook instead of POP3? Does the issue persist when temporarily using an alternate email client such as Thunderbird? Thank you.

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  simcom333

  • December 03, 2014 10:54

  Thanks for your reply. Just had a reply from our client with further information about their configuration. They use IMAP because they want to have access to emails on their phone as well as Outlook. Apparently they do not get the duplicates appearing on the phone (just Webmail and Outlook). I will ask them to temporarily stop using Outlook to see whether this solves the problem.

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