The login is invalid.

Scott Emick

• December 10, 2014 08:07

CENTOS 6.6 x86_64 with cpanel/whm on drsweb04.domain.net I'm trying to set up my first cpanel/whm server and once again after going away for a while I cannot log in again. I whitelisted my ip range of 192.168.57.0/24 and also 10.0.0.8/8 as suggested here in the forums on a previous post, but that has not helped. So I can only assume there is a security hole out-of-the-box on this software??? The root password is a generated one with upper/lower/symbols and not a dictionary word. I still have the console open and reset the root pw that didn't do any good. what do do next? thanks, Scott Emick

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  cPanelMichael

  • December 10, 2014 14:20

  Hello :) Please run the following commands from console to disable cpHulkd:
  for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done /usr/local/cpanel/bin/cphulk_pam_ctl --disable
  Let us know if the issue persists after it's disabled. Thank you.

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  Scott Emick

  • December 10, 2014 14:26

  When I run the command I get no such process. It is not running. [COLOR="silver">- - - Updated - - - The second command doesn't work either because there is no cphulk_pam_ctl in that directory, only cphulk.

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  cPanelMichael

  • December 10, 2014 14:53

  Do you notice any output to /usr/local/cpanel/logs/login_log when attempting to access Web Host Manager? Thank you.

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  Scott Emick

  • December 10, 2014 15:52

  I was checking /var/log/secure, nothing there when I tried to log in as root. I am highly frustrated, I just spun up a new server using CloudLinux...I paid for CloudLinux and Cpanel/WHM. I will start a new thread if any problems with the new VM.

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  cPanelMichael

  • December 10, 2014 15:53

  I noticed you whitelisted an internal IP address based on your initial message. Did you verify you were connecting from that internal address, or was that just an example you provided? Thank you.

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