500 Internal Error - cPanel/WHM

Hi, I check my mail account and see some errors about a cpanel update: Cpanel update failure during updatenow: - Removed - [check_cpanel_rpms] Altered RPMs found on hostname.tld: Pastebin does not support this paste

Problems were detected with cPanel-provided files which are RPM controlled.
If you did not make these changes intentionally, you can correct them by running:

> /usr/local/cpanel/scripts/check_cpanel_rpms --fix

The following RPMs are missing from your system:
MySQL55-devel-5.5.40-1.cp1136
MySQL55-shared-5.5.40-1.cp1136
MySQL55-test-5.5.40-1.cp1136
cpanel-angular-ui-utils-0.1.1-1.cp1146
cpanel-awstats-7.3-1.cp1136
cpanel-bootstrap-3.1.1-2.cp1142
cpanel-bootstrap-devel-3.1.1-2.cp1142
cpanel-fontawesome-4.0.3-1.cp1146
cpanel-perl-514-5.14.4-4.cp1146
cpanel-perl-514-Acme-Damn-0.05-1.cp1146
cpanel-perl-514-Amazon-S3-0.45-1.cp1146
cpanel-perl-514-Any-Moose-0.21-1.cp1146
cpanel-perl-514-App-Cmd-0.323-1.cp1146
cpanel-perl-514-App-CmdDispatch-0.41-1.cp1146
cpanel-perl-514-App-Nopaste-0.96-1.cp1146
cpanel-perl-514-Archive-Any-0.0941-1.cp1146
cpanel-perl-514-Archive-Extract-0.72-1.cp1146
cpanel-perl-514-Archive-Tar-Streamed-0.03-1.cp1146
cpanel-perl-514-Archive-Zip-1.37-1.cp1146
cpanel-perl-514-Authen-Libwrap-0.22-1.cp1146
cpanel-perl-514-AutoLoader-5.74-1.cp1146
cpanel-perl-514-B-C-1.47_03-5.cp1146
cpanel-perl-514-B-Flags-0.10-1.cp1146
cpanel-perl-514-B-Keywords-1.13-1.cp1146
cpanel-perl-514-B-Lint-1.17-1.cp1146
cpanel-perl-514-BSD-Resource-1.2907-1.cp1146
cpanel-perl-514-Browser-Open-0.04-1.cp1146
cpanel-perl-514-Business-ISBN-2.07-1.cp1146
cpanel-perl-514-Business-OnlinePayment-3.02-1.cp1146
cpanel-perl-514-Business-OnlinePayment-AuthorizeNet-3.22-1.cp1146
cpanel-perl-514-CDB_File-0.97-1.cp1146
cpanel-perl-514-CGI-Simple-1.113-1.cp1146
cpanel-perl-514-CGI.pm-3.65-1.cp1146

Try to login on WHM: .vB /usr/local/cpanel/logs/error_log

-- RESTART MARKER (PID 18340 at 1418437374)--
/usr/local/cpanel/cpsrvd.so: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/Cpanel/OS/OS.so: cannot open shared object file: No such file or directory
/usr/local/cpanel/whostmgr/bin/whostmgr: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/Cpanel/Optimizer/Optimizer.so: cannot open shared object file: No such file or directory
Duplicate logaccess:  at /usr/local/cpanel/Cpanel/Server.pm line 420.
        Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2a36858)) called at /usr/local/cpanel/Cpanel/Server.pm line 364
        Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2a36858), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 312
        Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2a36858), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6128
        cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9065
        cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7364
        cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x2a36d68), IO::Handle=GLOB(0x2a36d38), 0, "html") called at cpsrvd.pl line 7569
        cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6253
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1905
        cpanel::cpsrvd::dodoc(HASH(0x1cd4c30)) called at cpsrvd.pl line 1474
        cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1104
        cpanel::cpsrvd::script() called at cpsrvd.pl line 430
Internal Server Error: "GET /cpsess8366431473/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess exited with status 127 (EKEYEXPIRED).

Get Support access ID to open a ticket:

root@server [/usr/local/cpanel/logs]# /usr/local/cpanel/cpanel -S
/usr/local/cpanel/cpanel: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/Cpanel/Optimizer/Optimizer.so: cannot open shared object file: No such file or directory

Thanks!

madmanmachines

December 13, 2014 13:39

Hi Rhuan, Have you verified that your disk is not full? Thanks,

Rhuan

December 13, 2014 14:12

Hi, thanks for reply... Disk is not full

root@server [~]# df -h
Filesystem      Size  Used Avail Use% Mounted on
/dev/xvda1       99G   59G   35G  63% /
tmpfs           935M     0  935M   0% /dev/shm

Insert

December 13, 2014 16:51

Rhuan when you checked, the cpanel was stopped? I have the same case on two servers, the cpanel, ssh and auditlog was stopped alone...

December 13, 2014 17:01

Hi, yes... But here all sites are opening without problems but cPanel don't.

December 15, 2014 12:44

cPanel team I really need fix this server and can't open a ticket because I don't know the Support access ID of this server.

cPanelMichael

December 15, 2014 12:54

Hello :) Could you open a support ticket so we can take a closer look? You can send an email directly to cs[@]cpanel.net and we can then direct the ticket over to our technical support team if you can not submit a ticket using the standard method. Let us know the ticket number that you are assigned. Thank you.

December 15, 2014 13:07

Request ID: 5839549 Thank you!

brandon7gr

December 17, 2014 00:04

]Hi, yes... But here all sites are opening without problems but cPanel don't.

Hi to all, I have the same exactly problem. The problem starts after I just update cpanel from the cpanel GUI. If there is any progress regarding this issue please inform us! Thanks.

December 17, 2014 01:10

Hi Brandon, the problem was fixed running this command:
/scripts/autorepair fix_duplicate_cpanel_rpms

December 17, 2014 19:31

I am happy to see the issue has been addressed. Thank you for updating us with the outcome.

500 Internal Error - cPanel/WHM

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