cPanel API servicestatus shows pop service as not running since update to 11.46.1

niceuser

• December 16, 2014 23:51

Dear cPanel, We are monitoring our cPanel servers with a script that checks the status of important services. One of those services is pop. However, since the update to 11.46.1, the result for the pop service says running = 0. When I log in to WHM though, it says the pop service is running just fine. Also, when I go to the Service Manager in WHM, for the IMAP Server service it says 'Dovecot POP3 Server' and for the POP Server it says 'Courier POP3 Server'. Which services should I check (via the API) if I want to make sure both POP and IMAP are running for our selected mailserver (which is Dovecot)? Thanks in advance, Stuart

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  cPanelMichael

  • December 17, 2014 14:54

  Hello :) You should see the following in "Service Manager" if you are using Dovecot: IMAP/POP3 Server Dovecot IMAP/POP3 Server What method are you using to verify if POP3 is running? Thank you.

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  niceuser

  • December 18, 2014 14:41

  Hi Michael, Thank you for your reply. I am using the API method servicestatus ( int(0) public $display_name => string(11) "POP3 Server" public $enabled => int(1) }
  If I understand correctly, this means the pop server is not running (running = 0). However, if I log into WHM and check Service Status, the pop service does not show any problems. I have attached a screenshot. .vB Also, as to my other point, when I view the Service Manager, I see the following email related services: - IMAP Server: Dovecot POP3 Server - POP3 Server: Courier POP3 Server Again a screenshot: .vB Is it not possible to check both the imap and pop3 services for dovecot separately?

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  cPanelMichael

  • December 18, 2014 18:24

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  niceuser

  • December 19, 2014 06:24

  Request Id 5854893

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  cPanelMichael

  • December 19, 2014 15:23

  To update, the analyst on the support ticket advised creating a symbolic link from /scripts/restartsrv_pop to /scripts/restartsrv_imap in order to address this particular issue. Thank you.

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