3 Email Problems

MalaysiaMel

• December 17, 2014 03:11

Hi all - I have been trying to resolve this error for several weeks with no success I currently have 2 email addresses which I have been using via Outlook for several years. I recently moved both of the domains that contain these accounts and used the Cpanel auto setup for both domains, but since then I have not been able to receive mail from either account, I hesitate to put the logins to these accounts and the setup data in public forums, but can send it via IM Thanks in advance

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  Infopro

  • December 17, 2014 09:17

  Have you checked the settings in Outlook, against the proper settings listed in your cPanel? You might start there. cPanel > Email > Accounts > Scroll down to find email accounts listed here, click the More menu on far right > Configure Email Client > Scroll down to find the Manual Settings area. Do not post any details about your account on a public forum.

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  MalaysiaMel

  • December 20, 2014 01:41

  yes I have checked and double checked that all my outlook settings match those listed in cpanel

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  Infopro

  • December 20, 2014 01:50

  Are you able to create a whole new email address and configure it properly in Outlook to test? Give that a go if you haven't yet. If you can and it works as expected, you might try and kill the email account with the problem and then recreate it. Backup the account for safe keeping in advance, of course. Feel free to open a ticket to cPanel Technical Support about this if you like. Those guys can fix anything. :)

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