The hostname should be a domain name, not an IP

globcom

• December 19, 2014 00:46

Hello, Do you have any idea to solve this trouble ? -1.539 FSL_HELO_BARE_IP_2 IP used in the HELO request The hostname should be a domain name, not an IP -0.865 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO I can not change to put the hostname instead of the IP - Removed - (my goal is 10/10) Thanks you Eric

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  Infopro

  • December 19, 2014 09:07

  I can not change to put the hostname instead of the IP
  Why not? The docs should be of some use: Change Hostname - cPanel Documentation

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  globcom

  • December 19, 2014 09:27

  I don't know why the IP is used instead of hostname for HELO request But spamassassin doesn't like this. -1.539 FSL_HELO_BARE_IP_2 IP used in the HELO request The hostname should be a domain name, not an IP My hostname is ici.domain.ovh -> 37.59.x.xxx Thank you for your assistance.

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  Infopro

  • December 19, 2014 10:08

  Is your hostname properly setup in WHM?

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  globcom

  • December 19, 2014 10:13

  ]Is your hostname properly setup in WHM?

  
  Yes, I think. How can I be sure?

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  Infopro

  • December 19, 2014 10:19

  Did you have a look at the docs I've linked you to?

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  globcom

  • December 19, 2014 10:23

  Yes of course. But it's seem not to be a trouble with hostname. it concerns rather exim?

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  cPanelMichael

  • December 19, 2014 15:36

  Hello :) Have you setup RDNS for the IP address so that it points back to the hostname of the server? If not, please send a request to your data center to have them setup RDNS for your IP address. Thank you.

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  globcom

  • December 19, 2014 15:55

  Hello Michael, yes, the RDNS is [Removed] I don't understand. [COLOR="silver">- - - Updated - - - The config seems to be good :- Removed-

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  cPanelMichael

  • December 19, 2014 16:20

  Where do you see the error message you have referenced? Is it a bounce from a specific remote email server? Thank you.

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  globcom

  • December 19, 2014 16:54

  It is when I test deliverability with these site : *ttp://www.mail-tester.com/ On SpamAssassin part : -1.539 FSL_HELO_BARE_IP_2 IP used in the HELO request The hostname should be a domain name, not an IP -0.865 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO On my others cpanel servers, I obtain 10/10 score Regards, Eric

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  cPanelMichael

  • December 19, 2014 17:28

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  globcom

  • December 20, 2014 04:42

  Ticket open #5858717 Thank you Michael :)

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  cPanelPeter cPanel Staff

  • December 20, 2014 14:54

  Hello, To update this thread, the issue was that this is most likely a false positive with mail-tester.com. Other checking services showed that the HELO was correct.

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