Old Password Still Works

irwebco

• December 27, 2014 07:33

hello i see new problem with cpanel i have more than 280 account on the my server on whm/cpanel one account is my website i test login to my account with my old password and i can login successfully !!! after login i tryed change password and logout a gain test for login with new and old password i can login with both password successfuly !!! after see this problem i tested my old password for login to other account on my server and i see login successfully to any account of my servver with this password !!

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  cPanelPeter cPanel Staff

  • December 27, 2014 16:37

  Hello, Please open a support ticket using the link in my signature. We'll investigate this for you. Please post the ticket number here so that we can update this thread accordingly.

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  quizknows

  • December 29, 2014 23:20

  Is your old cPanel password your root password? Root's password works for every cPanel account by default...

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  irwebco

  • January 07, 2015 17:48

  ]Is your old cPanel password your root password? Root's password works for every cPanel account by default...

  
  no this password is not for root user

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  irwebco

  • January 07, 2015 18:03

  ]Hello, Please open a support ticket using the link in my signature. We'll investigate this for you. Please post the ticket number here so that we can update this thread accordingly.

  
  ok sir ticket submited now id = 5929401

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  cPanelMichael

  • January 07, 2015 19:20

  To update, it appears the user was logging in via cPanel with the reseller password. It's by design that cPanel is accessible using the root or reseller password. Thank you.

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  jndawson

  • August 06, 2015 19:27

  To update, it appears the user was logging in via cPanel with the reseller password. It's by design that cPanel is accessible using the root or reseller password. Thank you.

  
  Holy crap, was my first thought upon reading this. To clarify, after testing on one of our panels, it seems that root pw works on root and every account 'below' root, and the reseller pw works on reseller account and every account assigned to it. Is this correct?

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  jndawson

  • August 06, 2015 19:59

  Holy crap, was my first thought upon reading this. To clarify, after testing on one of our panels, it seems that root pw works on root and every account 'below' root, and the reseller pw works on reseller account and every account assigned to it. Is this correct?

  
  Upon closer review, it appears that at least one reseller pw works with root. That reseller is one of our internal accounts (we have assigned root privileges to it so that more than one of our staff can manage accounts at the same time). Is that also by design?

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  cPanelMichael

  • August 07, 2015 15:38

  Hello :) It depends on what you have configured under the "System" tab in "WHM >> Tweak Settings" for the following option: "Accounts that can access a cPanel user account" This setting specifies who can access a user"s cPanel account. Account-Owner refers to the particular reseller that owns the user account. Thank you.

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  jndawson

  • August 07, 2015 16:35

  It depends on what you have configured under the "System" tab in "WHM >> Tweak Settings" for the following option: "Accounts that can access a cPanel user account" This setting specifies who can access a user"s cPanel account. Account-Owner refers to the particular reseller that owns the user account. Thank you.

  
  D'oh! You may hit me upside the head with a 2x4. I knew that, but totally forgot about it when I was asked about it by one of the customer support techs.

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  cPanelMichael

  • August 07, 2015 17:42

  I'm happy to see my response was helpful. I'm marking this thread as resolved.

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