counters

audrey

• January 07, 2015 11:29

Hi The counter feature in cpanel on my servers will no longer let me create new counters. When I try to create the counter in cpanel the preview image says counter needs to be created in cpanel No matter what I do-it just tells me that the counter needs to be created in cpanel and it will not let me create a counter existing counters work on sites- new counters cannot be set up even on the sites that existing counters are working on I am using more than one WHM version and it doesn't anywhere Is there a "fixcounter" script or some other easy fix in ssh? Thanks for your help Audrey

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  cPanelMichael

  • January 08, 2015 13:50

  Hello :) Could you let us know which version of cPanel is installed on this system? There was an issue with counter creation in the past (case 82789) but that's been resolved since cPanel version 11.44. Thank you.

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  audrey

  • January 08, 2015 15:34

  Hi Michael Thanks for your help WHM 11.44.1 (build 23) Take Care Audrey

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  cPanelMichael

  • January 09, 2015 16:35

  Internal case number 82789 was addressed in cPanel version 11.44.2, which made it's way into version 11.46. It's not included in the version you are using. Have you considered upgrading to version 11.46? Thank you.

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  audrey

  • January 09, 2015 17:03

  Hi Michael I was not planning on upgrading to 11.46 - but- if it will solve the counter issue-I will upgrade. Will the STABLE version be ok? Thanks Audrey

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  cPanelMichael

  • January 09, 2015 17:57

  Yes, the "Stable" build tier is at version 11.46 so the resolution is included. Thank you.

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  audrey

  • January 10, 2015 17:34

  Hi Michael I upgraded to the 11.46 stable version and the counters will now let me set up new counters-but- they will not let me reset the number of the counter. When I try it says Error: cannot reset counter. I have tried when logged into control panels with the root password and with the user password - no luck Please advise Thanks Audrey

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  cPanelMichael

  • January 13, 2015 18:09

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  audrey

  • January 13, 2015 20:56

  Thanks Michael Ticket number 5962581 Take Care Audrey

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  cPanelMichael

  • January 14, 2015 14:47

  To update, internal case number 134709 is open to address the problem with resetting the counter. The temporary workaround is to empty the counter manually with a command such as:
  echo "0" > /var/cpanel/Counters/username-name.dat
  You can monitor our change log to determine when a resolution for this case has been published: cPanel - Change Log Thank you.

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