Roundcube Server error: STATUS: Internal error occured

atlantis21

• January 08, 2015 03:52

I have this error with Roundcube. .vB Where is location of this error log? I only found dovecot.mailbox.log and dovecot.index.log, on problematic mail account BUT cant read in notepad.. Please help

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  cPanelMichael

  • January 08, 2015 17:03

  Hello :) Do you see any output in /var/cpanel/roundcube/log/errors when Roundcube produces that message? Thank you.

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  atlantis21

  • January 09, 2015 10:20

  ]Hello :) Do you see any output in /var/cpanel/roundcube/log/errors when Roundcube produces that message? Thank you.

  
  I found log file, thanks. No error in this file, but from some strange reason now all works fine... Thanks one more time.

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  cPanelMichael

  • January 09, 2015 16:35

  I am happy to see the error is no longer occurring. Feel free to let us know if the issue happens again. Thank you.

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  atlantis21

  • January 12, 2015 09:28

  I have same problem again but another user account. Error is "Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption." I'm using Dovecot How to fix this?

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  atlantis21

  • January 12, 2015 09:48

  I found solution: In order to fix this issue, check the dovecot.index file (under /home/username/mail/domain/emailusername/) and and move it to a temporary "dovecot.index.back" location so that it is automatically regenerated.

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  cPanelMichael

  • January 13, 2015 18:10

  I am happy to see you were able to determine the cause of the problem. Thank you for updating us with the outcome.

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  blackwidow02

  • August 26, 2019 06:21

  Good day, Would like to ask for assistance as I'm encountering this kind of error which is almost the same to the previously reported. And here is also the logs I saw.

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  cPanelMichael

  • August 28, 2019 20:34

  Hello @blackwidow02, Feel free to submit a ticket with us if you'd like us to take a closer look. You can post the ticket number here and we'll link this thread to it. Thank you.

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  Mark Coates

  • November 05, 2019 19:50

  hi, i have tried all of the above and only slightly works for me. the error message i now get is Server Error! (OK) there are no logs either for this. I have also tried mailbox repair and i get a lot of lines saying the owner is incorrect and the permissions are also incorrect and unable to change.

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