FTP & Webdav will not connect

Aceaid

• January 21, 2015 00:44

Hi All, I have a problem that my gut feeling is that security or configuration is stopping me connecting to FTP or Webdav. Let's take Webdav out of the way for now, in ftp it logs in but at the point of it retrieving the directories it stops and disconnects. I am using Pure-FTPD and filezilla. I am trying to login with the same username and password as I have set for WHM and cpanel, I can login fine here. Any ideas? Many thanks Adrian

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  cPanelMichael

  • January 21, 2015 13:39

  Hello :) It's likely you have firewall rules enabled that are blocking the passive FTP ports that are configured in:
  /etc/pure-ftpd.conf
  Check to ensure the following line is not disabled in the above file:
  PassivePortRange 30000 35000
  Then, ensure the above port range is not blocked in your firewall. Thank you.

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  Aceaid

  • January 21, 2015 21:38

  Thanks, I had a feeling it may be something like that. Only problem is that the file doesn't exist. Only files in etc are cacheid and ftpquota, both empty. Many thanks Adrian

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  cPanelMichael

  • January 22, 2015 14:27

  Your access level is listed as "Website Owner". Do you have "root" access to this server? If not, please consult with your web hosting provider so they can assist you with this issue. Thank you.

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  Aceaid

  • January 22, 2015 16:49

  Hi, yes I am logged in as root and can see in WHM the ftp protocol I setup when setting up the server for the first time, Pure-FTPD. It is as if the configuration did not set up correctly. Many thanks Adrian

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  cPanelMichael

  • January 22, 2015 18:11

  ]Thanks, I had a feeling it may be something like that. Only problem is that the file doesn't exist. Only files in etc are cacheid and ftpquota, both empty.

  
  Since you have root access, you can access your server via SSH as root to edit the files referenced in the earlier post. Thank you.

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  Aceaid

  • January 25, 2015 15:49

  HI Michael, I edited the file is SSH and also allowed the port access in csf but i still get this error message in Filezilla Error: Connection timed out Error: Failed to retrieve directory listing Any ideas? Many thanks Adrian

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  cPanelMichael

  • January 27, 2015 19:54

  Did you restart Pure-FTPd after making the changes? Ensure you follow the full instructions here: How to enable passive mode for FTP Thank you.

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