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Can't Login to any Website on Server, E-Commerce Sites Can't Add to Cart/Checkout

idgadvertising
Hello Everyone, Very strange issue arose yesterday afternoon, and I've been unable to fix it. I've been scouring this forum for answers but nothing seems to have worked, and I need your help :) We cannot login to any website dashboards (Wordpress, Expressionengine, Opencart, etc), submit comments through websites, or add to cart/checkout on our ecommerce sites. I assumed this was some type of Mod Security issue, so I've uninstalled Mod Security to no avail. Any ideas? We have 160+ sites on our server, and nobody can make edits to their CMS and nobody can buy anything from our e-commerce clients right now. Very stressed and appreciate any help you guys can offer. Thanks ahead!

Comments

4 comments

Date Votes
  • cPanelMichael
    Hello :) Do you notice any error messages on the websites, or any errors logged to /usr/local/apache/logs/error_log when this happens? Thank you.
    0
  • idgadvertising
    Sorry, I realized I posted a URL.
    [Mon Jan 19 14:05:18 2015] [error] [client 74.62.155.62] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: https://.com/public/index.php?path_info=projects [Mon Jan 19 14:05:18 2015] [error] [client 74.62.155.62] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: https://.com/public/index.php?path_info=projects
    [COLOR="silver">- - - Updated - - - TBH I'm not even sure if that error is happening while trying to login. It might be while trying to post a comment on that website, but not sure. No errors appear when logging in or adding to cart on the website itself. I tried to login+ add something to a cart, and re-download the log, no errors in that log file specific to that login or checkout attempt.
    0
  • idgadvertising
    Another tidbit of info that might help: we can login into WHM, cpanel, and SSH just fine. Emails are also up. It's almost like our websites can't read/write from databases or something. When we try to login or submit information, the page simply refreshes like nothing happened at all.
    0
  • cPanelMichael
    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.
    0

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