Wildcard SSL on dedicated IP address failure

wcs2

• January 24, 2015 20:50

I have an IP address dedicated to one domain and have just installed a wildcard SSL certificate on the domain. I want to install it on the subdomains (whenever I tried to install it on *.domain.com, a warning told me not to). But when I try to install it on sub.domain.com, it gives me the error "The IP address "x.x.x.x.x" is not available, or you do not have permission to use it." What could be causing that? Apache/2.4.10 (Unix) OpenSSL Multiple domains, 4 IP addresses 1 domain on this IP

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  cPanelMichael

  • January 26, 2015 16:48

  Hello :) Could you let us know which OS is installed on your system? Also, which version of cPanel are you using? Thank you.

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  wcs2

  • January 26, 2015 20:27

  Hi :) CENTOS 6.6 x86_64 Cpanel & WHM 11.46.2 (build 3) Thanks!

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  cPanelMichael

  • January 27, 2015 19:34

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  wcs2

  • January 28, 2015 04:17

  Thanks, Michael. Last night my server auto-upgraded to the new build. I tried again to install and it worked. I don't know why it worked, but with build 4, it works so I'll just be grateful and say, "Thanks for your help!"

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  cPanelMichael

  • January 29, 2015 13:17

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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