cPanel Full Backup - remote ftp server issues

gazza777

• January 26, 2015 13:51

Hi, I've been doing moving accounts between two WHm servers using cPanel full backups, the two servers at different providers (Afrihost and Hostgator). All went well with smaller accounts, however I'm having trouble with any account over around 300Mb... here is the method I'm using: Generate a Full Backup Backup Destination: Remote FTP Server Email Address: (set as my own) Remote Server (FTP or SCP only.): (Server IP Address) Remote User (FTP or SCP only.): (Set and working fine) Remote Password (FTP or SCP only.): (Set and working fine) Port (FTP or SCP only.): 21 Remote Directory (FTP or SCP only.):: public_html Typically the file arrives at the above specified FTP location, however the file is incomplete. I know this because if I manually download the file off the one server, then upload to the other server, the resulting tar file is always bigger. If I repeat the above process (Remote FTP Server) numerous times, the resulting tar is almost always a different size. So it seems like the transfer process is being interrupted. I've allowed the sending servers IP address on the receiving server, so that's not an issue, what else could be causing this? It baffles me.

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  cPanelMichael

  • January 27, 2015 14:40

  Hello :) Do you have root access to the server that you are generating the backup on? If not, please contact your hosting provider and ask them to package the account for you, or investigate why the backup is not completing successfully. Thank you.

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  gazza777

  • January 28, 2015 08:59

  Hi, I do have root access, but I'm not sure where to start investigating? I have too many accounts to download and the re-upload to the new WHM, this is why I'm pushing for a resolution here.

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  cPanelMichael

  • January 29, 2015 14:28

  Try packaging one of the affected accounts via the command line to see if you notice any errors. EX:
  /scripts/pkgacct $username
  Also, have you tried using the backup feature in WHM to have the backups generated and sent to the remote server via FTP? Thank you.

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  gazza777

  • January 29, 2015 14:52

  Hi, I know that there is nothing wrong with the packaging of the tar files because when I backup to the public_html directly the file is fine. I however have too many accounts to do it this way - download and then reupload to new FTP. I need to get the remote FTP server transfer to work. I didn't know you can perform a cPanel backup from within WHM? Can you explain how it's done?

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  cPanelMichael

  • January 29, 2015 18:18

  Backups as enabled through WHM are documented here: Backup Configuration Feel free to open a support ticket using the link in my signature if you want us to take a closer look at why backups generated through cPanel are failing. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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