Is cPanel support not free?

brittbratt

• February 06, 2015 23:18

Hey I tried opening a ticket and it is going to charge me $30 are tickets not included

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  farhanthought

  • February 07, 2015 07:58

  Re: Is cpanel support not free Can you explan for what purpose you are getting charge

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  kernow

  • February 07, 2015 08:16

  Re: Is cpanel support not free I believe the $30 is for "priority support" If you select the option that says something like "complementary" your ticket will get answered.

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  brittbratt

  • February 07, 2015 10:44

  Re: Is cpanel support not free I figured that out after

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  JaredR.

  • February 09, 2015 12:46

  Re: Is cpanel support not free We offer free support, no matter where you bought your license. The $30 charge is only for a one-time upgrade of a single ticket to priority support, and it is completely optional. Note that priority support only affects the order in which your ticket is worked. We work priority tickets before complimentary tickets, so the upgrade can result in a faster response time. Priority support does not, however, affect the scope of support that we provide.

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