Can't get emails from gmail

logate

• February 11, 2015 01:29

Hi, I'm using Exim and Dovecot as email servers. Recently, I've got complaints, that the server is not getting emails from Gmail. I've made a few tests and found that all emails that coming from Gmail are blocked somewhere.(only from Gmail) I must say, that the problem is only to receive email from Gmail, there's no problem sending to Gmail. Here's the error code that Gmail returned to the sender:
From: Mail Delivery Subsystem Date: 2015-02-06 15:12 GMT+02:00 Subject: Delivery Status Notification (Delay) To: ?senderaccount@gmail.com ? This is an automatically generated Delivery Status Notification THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. Delivery to the following recipient has been delayed: info@mydomain.com Message will be retried for 2 more day(s) Technical details of temporary failure: TLS Negotiation failed: generic::failed_precondition: starttls error (0): protocol error ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to:content-type; bh=pSWAcTpKBdI3PHdWAWgFpGgeDHh1r5xMQXme5V09jwU=; b=dKxpHmkGOCZg2BeaMdTqbrtKxEsmN9zIhKFaNIspX2/H69XonND+2YafsoS1mN/54M u4+y7pvuTndlzMOm+C/M8oLrmRG3USTndEFO0bTg40b4OKaWt1HFDNlpdguE0iVcAj4Z RXsDWsfv+dIY22Q5e3kFAWmOTUBuG1kPZSG+NVXah20lhInnW0zj/8A1qYcl5fIB3Ped p0NqgLyC6fH6+jYKdj7mN5AQxruvh0H3n1J2AJV2mI3H4ZHpeJwYCn/Hu8aID2URqHXj Wj6Y2r9WAHPmTuyXHeNsM3MalQulQBXVLAXQ1oCZ2Xwm4Rk8UJj6ynst4Oo/5BrJIOQk jWew== MIME-Version: 1.0 X-Received: by 10.194.122.38 with SMTP id lp6mr7243331wjb.24.1423136303742; Thu, 05 Feb 2015 03:38:23 -0800 (PST) Received: by 10.216.18.135 with HTTP; Thu, 5 Feb 2015 03:38:23 -0800 (PST) Date: Thu, 5 Feb 2015 13:38:23 +0200 Message-ID: Subject: 555 From: John Doe To: "info@mydomain.com" Content-Type: multipart/alternative; boundary=089e01227ee4da062c050e55bdb7
Please Advice. Thanks, Yaron

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  cPanelMichael

  • February 11, 2015 20:07

  Hello :) Do you notice any specific output in /var/log/exim_mainlog or /var/log/exim_rejectlog when searching for that Google email address? EX:
  exigrep user@gmail /var/log/exim_mainlog
  Have you made any custom changes to your Exim configuration? Thank you.

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  logate

  • February 12, 2015 13:26

  Hi, I use the recommended configuration of Exim. exigrep user@gmail /var/log/exim_mainlog : shows only the outbound connections. exigrep user@gmail /var/log/exim_rejectlog: shows nothing. I read here /http://serverfault.com/questions/653664/cant-receive-mails-from-gmail that this could be TLS version issue.( I use WHM 11.48.0). is it the case? Thank You.

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  Krzysiek

  • February 15, 2015 15:59

  Hi, Try to test connection to server from remote host (if you don't have a remote server you can do this localy) with openssl like this:
  openssl s_client -connect domain.com:25 -starttls smtp -tls1
  From what i noticed google mail servers uses tls1 or ssl3. If you connect try the 'ehlo domain.com' command to test if your server is responding. If you got error write us what is it if you can.

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  cPanelMichael

  • February 16, 2015 15:11

  Have you made any custom changes to SSL Cipher protocols for Exim? Thank you.

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  logate

  • February 17, 2015 08:18

  Hi Krzysiek, I've tried to run the command and got no error, the connection is ok. Even when I add the ehlo domain.com, there's no error. Is it something else? Hi cPanelMichael, I didn't made any changes to the SSL Cipher protocols. it's configured on "Cpanel Default". openssl_options set to +no_sslv2 +no_sslv3 tls_require_ciphers is set to: ALL:!ADH:RC4+RSA:+HIGH:+MEDIUM:-LOW:-SSLv2:-EXP Is something wrong here? Plz Help, Thanks friends.

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  cPanelMichael

  • February 17, 2015 12:44

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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