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Enable backup for accounts?

tejlli007
Hello everyone! I have enabled backup from WHM and configured it. I have also selected which account should be backed up. When I go in the account (cpanel) and click backups icon am getting this message:
Account Backups You do not have any automatically generated backups that are currently available. Your server administrator or server owner must enable this feature.
How to enable this one? Thank you!

Comments

17 comments

Date Votes
  • 24x7server
    Please confirm, Have you enable account backups in your backup configuration setting ?
    0
  • tejlli007
    Yes I did also Legacy Backup is enabled for this account. Am sending backups to local /backup and to external server.
    0
  • cPanelMichael
    Hello :) The message you posted states: "You do not have any automatically generated backups that are currently available. Your server administrator or server owner must enable this feature." There's actually an internal case (#161409) open to address this issue. The resolution is included in cPanel version 11.48.0.12. Could you verify if this still happens after updating cPanel to 11.48.0.12? Thank you.
    0
  • Jose Nobile
    cPanel 11.48.4 and still happening. Backups enabled (not the legacy version). Backup Type Compressed Backup Daily (every day, save last 7) Backup Weekly every sunday, save last 5 Backup Monthly, 1st, save the last 12 Backup Accounts checked and every account with backup enabled. Per Account and Entire MySQL Directory Backup directory /backup Retain backups in the default backup directory. Additional destination: a Bucket in Amazon S3. Account Backups You do not have any automatically generated backups that are currently available. Your server administrator or server owner must enable this feature.
    0
  • cPanelMichael
    Hello, Have backups already generated at least once? If not, force a generation of backups via:
    /usr/local/cpanel/bin/backup --force
    Thank you.
    0
  • RyanK
    This is still happening to me on 11.50.0.22. Not using legacy backups, backups are enabled for the user account I'm seeing this error on, dozens of backups have been generated since I enabled this.
    0
  • cPanelMichael
    New This is still happening to me on 11.50.0.22. Not using legacy backups, backups are enabled for the user account I'm seeing this error on, dozens of backups have been generated since I enabled this.

    Hello :) To confirm, does this happen when only weekly backups are generated? Internal case number 174513 addresses an issue where when backups are run only weekly, no backups are available for download in users' cPanels under "Backups ->Account Backups", despite the fact that the weekly backups are present on the server. The resolution is scheduled for cPanel version 11.50.1. Thank you.
    0
  • RyanK
    No, this is happening with daily backups enabled, although it is only scheduled for every other day. i.imgur.com/dEs7OZf.png
    0
  • Mostafaewig
    my cPanel and Cent OS 6.6 is fully upgraded but i have this problem too. however this is not very important . q: if we select backup "Per Account Only" the compressed file should be include my database too? i mean .sql files of websites.
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  • Mostafaewig
    problem solved. maybe its fixed on new update or maybe after second auto backup screenshot.
    0
  • RyanK
    Still not fixed for me, still on 11.50.0.27 though.
    0
  • cPanelMichael
    Still not fixed for me, still on 11.50.0.27 though.

    Could you let us know if the issue persists after your server updates to cPanel version 11.50.1.1 or newer? Note it's currently only available in the "Current" build tier. Thank you.
    0
  • sahostking
    We still get this on weekly backups 11.50.0 build 30 4 weekly backup sets with last one this past saturday night. Nothing displaying as downloadable to clients in cpanel
    0
  • Infopro
    Using the default Paper Lantern?
    0
  • RyanK
    Solved this for my case. I'm uploading my backups to S3 however I didn't have this option set: Retain backups in the default backup directory. I think this means that the backups are deleted once they're uploaded to S3 and then CPanel thinks there are no available updates. Once I set the Retain backups option and performed a backup I was able to see the backups in CPanel.
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  • RyanK
    It's not immediately obvious that uploading your backups offsite will make them unavailable for automated restore. Might I suggest an annotation on the backup configuration page? If remote uploads are enabled put some kind of indicator on the Retain backups setting that says backups will not be available in CPanel without this option set? Better yet, store the ID of the uploaded backups and allow restore from S3!
    0
  • cPanelMichael
    It's not immediately obvious that uploading your backups offsite will make them unavailable for automated restore.

    There's a document on this at: Remote Restoration - Documentation - cPanel Documentation There's also a feature request you may want to vote and add your feedback to: Restore from remote backups Thank you.
    0

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