Paper Lantern "Support" link - how do you change what email it goes to?

mccreare

• February 14, 2015 11:20

Hi, This theme does not seem to be showing the three departments you can define in WHM under "Configure Customer Contact". It only shows a simple contact form without any "Department" selector. Frustrating. How do you either: a) change the Support icon to go to an external support desk b) add Departments back to the form c) change the email it goes to

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  cPanelMichael

  • February 18, 2015 18:16

  Hello :) The information you configure is actually designed to appear under the "Contact" option in the footer of theme. However, note that the current plan is to remove the Configure Customer Contact feature from Paper Lantern. Thank you.

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  mccreare

  • February 18, 2015 19:07

  That doesn't really answer my question. "Configure Customer Contact" is a feature built into WHM, it is not part of the Paper Lantern configuration, which as you mention, only controls the links at the bottom. What I am asking is that Paper Lantern actually USE that information to create a "Support" contact form that supports departments, rather than disregard it.

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  cPanelMichael

  • February 20, 2015 18:58

  I should clarify that per internal case number 166597, the "Support" option is scheduled for removal from the Paper Lantern theme. However, you could make a plugin that redirects to the URL of your preference using the instructions at: cPanel Plugin File Generator How to Register a Plugin in Paper Lantern Thank you.

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