Installed cPanel and then refuse my root password in WHM and SSH

tRiTiO

• February 21, 2015 05:29

Hello: I'm trying to change my VPS provider, for this, yesterday i bought a new VPS in other provider that use OpenVZ. Then I installed a clean "CentOS 6 64 bits" image from the VPS control panel and installed WHM-Cpanel using the commands: wget -N

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  cPanelMichael

  • February 24, 2015 18:22

  Hello :) It's possible the "root" user was locked out by cPHulk brute force detection: "WHM Home >> Security Center >> cPHulk Brute Force Protection" It's documented here: cPHulk Brute Force Protection This includes instructions on how to whitelist your IP address and how to disable cPHulk via the command line. Thank you.

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  tRiTiO

  • February 24, 2015 22:37

  ]Hello :) It's possible the "root" user was locked out by cPHulk brute force detection: "WHM Home >> Security Center >> cPHulk Brute Force Protection" It's documented here: cPHulk Brute Force Protection This includes instructions on how to whitelist your IP address and how to disable cPHulk via the command line. Thank you.

  
  Hello CpanelMichael: The problem is that CPHulk don't blocked my IP, i can access the login, but the user ROOT is disabled or blocked, the user, not my IP. I can login as root in SHH but refuse my password. When suffered the issue, i try to connect in my home, and then use VPN and other virtual machines with others IPs to connect but all refuses the ROOT password. I think that disable the user ROOT for all IPs, no a specific IP... if possible that a system blocked ROOT user, not a specific IP or range of IPs, don't see the logic because can't access in WHM, SSH o serial console to disable CPHulk or whitelist my IP (is not listed before). If possible that issue, have any solution to avoid that the ROOT user to be blocked? Thanks.

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  cPanelMichael

  • February 25, 2015 19:24

  You should still be able to login if the IP address you are connecting from is whitelisted. Thank you.

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