gmail & outlook spam problem

esultanzada

• February 27, 2015 02:16

Hi Guys, Recently i got new dedicated server from hetzner, installed centos 6.6 and cpanel, after all configuration transfer all my clients. when my clients send email to gmail or outlook marked as spam folder i dont know why? but in yahoo there is no problem its fine. what should i do with this problem?

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  cPanelMichael

  • February 27, 2015 13:07

  Hello :) Have you verified that RDNS is setup for your IP address by your data center, and that your domain names are using valid SPF and DKIM records? Thank you.

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  esultanzada

  • February 27, 2015 13:40

  ]Hello :) Have you verified that RDNS is setup for your IP address by your data center, and that your domain names are using valid SPF and DKIM records? Thank you.

  
  In my control panel i have reverse dns that can verify, but i dont know what exactly should i put on this? SPF and DKIM installed by cPanel technicians.

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  cPanelMichael

  • February 27, 2015 13:59

  You need to ensure RDNS for your mail server IP address points back to the hostname of the server. You can verify it's working after setting up the entry with a command such as:
  host 5.5.5.5
  Replace "5.5.5.5" with the actual IP address. Thank you.

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  esultanzada

  • February 27, 2015 14:23

  ]You need to ensure RDNS for your mail server IP address points back to the hostname of the server. You can verify it's working after setting up the entry with a command such as:
  host 5.5.5.5
  Replace "5.5.5.5" with the actual IP address. Thank you.

  
  the RDNS is correct and points back to my hostname, but unfortunately emails go spam?

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  cPanelMichael

  • February 27, 2015 14:54

  Google offers the following support page if you are already following their guidelines and messages are still marked as SPAM:

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