deleted account still in reseller list

zye

• February 27, 2015 04:11

hi problem with an reseller he deleted an account - now he wants to create it again but he is getting the error Could not restore account "username": Account Restore Failed: "Account failure: Failed to create the account: The domain "xxxxxx.co.at" may not be created by "RESELLER" because "co.at" is already owned by "otheruser"." --> otheruser is an account setup by RESELLER inside otherusers account the domain is neither parked or as addon domain setup the account is also listed in the resllers account list Home "Resellers "View Reseller Usage and Manage Account Status but the "PLAN" is deleted account ??? screenshot attached

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  cPanelMichael

  • February 27, 2015 13:11

  Hello :) Does this still happen after updating to cPanel version 11.48.1.2? It might be related to the recent case that was resolved: Reverted case 169841: "Prevent reseller from creating account for a subdomain." Thank you.

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  zye

  • March 01, 2015 10:22

  did update to 11.48.1.2 - all working again thx

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  cPanelMichael

  • March 02, 2015 19:07

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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