Can not access emails after an account lockout

achiaramello

• March 03, 2015 07:00

Good morning everyone. I apologize because I use the translator googoe. My native language is Spanish. I commented the problem: I have a reseller with WHM / cPanel and after an account lockout (payment of an invoice step) and subsequent rehabilitation, I can access the webmail far asks me to choose the client to use (Horde, Roundcube or Squirrel), when I choose any of the three tells me that my username and password were incorrect. I tried restoring passwords but still have the same problem. Any idea what epuedo do? My service provider can not fix. Thank you for your help. Sincerely, Ariel Chiaramello Spanish: Buenos dias a todos. Les pido disculpas ya que utilizo el traductor de googoe. Mi idioma nativo es espa"ol. les comento el problema: Tengo un reseller con WHM/CPANEL y tras un bloqueo de cuenta (se paso el pago de una factura) y posterior rehabilitacion, puedo ingresar al webmail hasta donde me pide que elija el cliente a utilizar (Horde, Roundcube o Squirrel), cuando elijo cualquiera de los tres me dice que mi usuario y contrase"a no son correctos. He probado reestableciendo las contrase"as pero sigo con el mismo inconveniente. Alguna idea qu epuedo hacer? Mi proveedor de servicio no puede solucionarlo. Gracias por su ayuda. Atte, Ariel Chiaramello

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  cPanelMichael

  • March 03, 2015 13:59

  Hello :) You mentioned that your hosting provider is unable to assist you. Ask them to verify the accounts are not locked by cPhulk brute force detection. You may need to consider switching hosting providers if they are unwilling to assist you with the login issue. Thank you.

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