Cannot backup user's data

urello

• March 03, 2015 13:27

When i try to backup user's data, i get the following error One or more files in the home directory were not readable and were not copied. Please review the home directory upon completion of transfer WARN: Warnings(s) encountered in tar during archiving: b_find(): /home3/cpuser675: Permission denied
Backup file is created, but majority of files and dirs are missing. I run pkgacct under root. I tried to run both pkgacct cpuser675 and pkgacct cpuser675 userbackup. I tried to remount /home3 filesystem. I tried to compress/uncompress manually - tar -cf test.tar /home3/cpuser675; tar -xf test.tar - no errors, all files and dirs are present. I did the same with gtar - no errors, all files and dirs are present. Any suggestions?

• 

  cPanelMichael

  • March 03, 2015 18:44

  Hello :) What are the permission/ownership values on the /home3/$username directory of the account you are attempting to package? Thank you.

  0
• 

  urello

  • March 03, 2015 19:03

  ls -ld /home3/cpuser675 drwx--x--x 15 cpuser675 cpuser675 4096 Mar 4 03:20 /home3/cpuser675/

  0
• 

  rclemings

  • March 04, 2015 00:19

  Same problem here with WHM 11.48.0 (build 13): drwx--x--x 44 cybraria cybraria 4096 Mar 3 19:52 /home/cybraria/ From the cpbackup log [2015-03-03 02:32:24 -0500] Creating Archive ................................... ................... [2015-03-03 02:32:29 -0500] One or more files in the home directory were not readable and were not copied. Please review the home directory upon completion of transfer WARN: Warnings(s) encountered in tar during archiving: b_find(): /home/cybraria: Permission denied [2015-03-03 02:32:29 -0500] One or more files in the home directory were not readable and were not copied. Please review the home directory upon completion of transfer [2015-03-03 02:32:29 -0500] Done
  

  0
• 

  cPanelMichael

  • March 04, 2015 14:18

  Hello :) Internal case number 169621 is open to track reports of this issue. I suggest opening a support ticket using the link in my signature so we can reproduce this issue and add additional information to the case we have open. Thank you.

  0
• 

  rclemings

  • March 05, 2015 18:08

  Tried but failed: "The provided IP (xxx.xx.xxx.xxx) and support access id do not match." (IP address and support access ID were both copied directly from WHM.)

  ]Hello :) Internal case number 169621 is open to track reports of this issue. I suggest opening a support ticket using the link in my signature so we can reproduce this issue and add additional information to the case we have open. Thank you.

  
  

  0
• 

  cPanelMichael

  • March 05, 2015 19:07

  Could you try again now? If the issue persists, you can email cs[@]cpanel.net directly and ask that they transfer your request over to our technical support team. Thank you.

  0
• 

  rclemings

  • March 05, 2015 23:30

  ]Could you try again now? If the issue persists, you can email cs[@]cpanel.net directly and ask that they transfer your request over to our technical support team. Thank you.

  
  done: Support Request Id 6191895 - Incomplete cpanel backups

  0
• 

  cPanelMichael

  • March 11, 2015 12:28

  done: Support Request Id 6191895 - Incomplete cpanel backups

  
  It looks like you closed the support ticket before providing authentication details. Feel free to open the ticket again if you want us to proceed. Thank you.

  0
• 

  nospa

  • September 30, 2015 15:44

  When i try to backup user's data, i get the following error Backup file is created, but majority of files and dirs are missing. I run pkgacct under root. I tried to run both pkgacct cpuser675 and pkgacct cpuser675 userbackup. I tried to remount /home3 filesystem. I tried to compress/uncompress manually - tar -cf test.tar /home3/cpuser675; tar -xf test.tar - no errors, all files and dirs are present. I did the same with gtar - no errors, all files and dirs are present. Any suggestions?

  
  Hi Have you found a solution for this? I recently noticed that in 11.46 I have also one account with this problem.

  0
• 

  cPanelMichael

  • October 03, 2015 19:35

  Have you found a solution for this? I recently noticed that in 11.46 I have also one account with this problem.

  
  Hello :) cPanel & WHM 11.46 is set to reach End of Life at the end of October 2015:

  0

Please sign in to leave a comment.