Specific IP blocked by CPHulk while whitelisted

jboyette36

• March 03, 2015 12:07

A specific IP (a client organization network IP) keeps getting a one day block from CPHulk (for SSH specifically) even though it is in the whitelist. If I "Clear data for all reports" or disable CPHulk, they can connect with SSH again, but neither of those is an acceptable long term solution. Any ideas on how a whitelisted IP can get blocked every couple days?

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  cPanelMichael

  • March 03, 2015 18:03

  Hello :) Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  jboyette36

  • March 03, 2015 21:48

  Thanks. I opened ticket 6180409

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  cPanelMichael

  • March 05, 2015 16:12

  To update, the user has switched over to SSH keys instead of password authentication to verify if the issue persists. Thank you.

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