Varying performance

rit.kh

• March 13, 2015 00:17

Hi, I've got cPanel set up on dedicated hardware with a single website on it for testing. Although the website is working, there appears to be a delay of 30-50s on the first packet seemingly randomly. See output below: 27272 Nominal loading: dotcom-tools.com/DetailView.aspx?id=A9C52D32C4FA4DAB976F0CCC26CD9C8F:1 Delayed loading: dotcom-tools.com/DetailView.aspx?id=A9C52D32C4FA4DAB976F0CCC26CD9C8F:14 Should I be looking within cPanel for a cause of this, or is it more likely networking? I've check the net gear and it all appears fine, but am not sure how to further diagnose cPanel.

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  cPanelMichael

  • March 13, 2015 05:31

  Hello, Are you experiencing these results with a static HTML page, or is there dynamic (e.g. PHP/MySQL) content? Thank you.

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  rit.kh

  • March 13, 2015 05:47

  This happens regardless of static/dynamic content it seems. I've just tested a HTML-only site on the same account and it produces the same results.

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  cPanelMichael

  • March 13, 2015 05:58

  I suggest consulting with your data center to verify there are no network issues that could be harming the load times of the websites. It doesn't seem like an issue with the cPanel or Apache software if it's happening for static HTML pages. Thank you.

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  rit.kh

  • March 16, 2015 10:11

  Hi, I've been through extensive diagnostics with my datacentre and the issue is not with them. It's definitely something to do with cPanel or the way cPanel has configured the network. The setup's rather simple. I have cPanel running within an OpenVZ container with the IP [Removed]. Using website availability tools, this IP (test: [Removed]) is working fine from around the world. The domain [Removed] points to the above IP address. cPanel is configured with an account for this domain and it's set up alongside 2 other accounts on this shared IP. However when testing [Removed] using the aforementioned tool, I get about a 50/50 success rate. Why? Further diagnostics: The domain [Removed] is linked to one of the other accounts on the same server, but has a dedicated IP address. The availability for this URL seems to work fine. It's just the shared IP that's giving dramas.

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  cPanelMichael

  • March 16, 2015 16:26

  Feel free to open a support ticket using the link in my signature so we can take a closer look and rule out any cPanel-related issues. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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