Email Does Not Working After Transferring Between WHM Servers

Steve Kessler

• March 15, 2015 02:50

I have email configured and working on one WHM server. The only thing I host on WHM at this time is the email. I used the WHM transfer tool to bring the email over to my new WHM server. Now I get "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:" Any idea why this is happening? The transfer said it came over correctly and the accounts are listing in cPanel. Thanks, Steve

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  Infopro

  • March 15, 2015 10:51

  Did you update the DNS for the domain?

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  Steve Kessler

  • March 16, 2015 18:50

  Yes, I updated the DNS. The error message is coming from the new server. Thanks, Steve

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  cPanelMichael

  • March 16, 2015 18:53

  Hello, Try reviewing /var/log/exim_mainlog or /var/log/exim_rejectlog to get a better idea of why the messages fail. You can search for a specific email address with a command such as:
  exigrep user@domain /var/log/exim_mainlog
  Thank you.

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  Steve Kessler

  • March 16, 2015 19:07

  With the command I get no results. Thanks, Steve

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  Steve Kessler

  • March 16, 2015 19:11

  I just figured out that no mail is working on the system. Another account I migrated over also is not working. Thanks, Steve

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  cPanelMichael

  • March 16, 2015 19:11

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  Steve Kessler

  • March 16, 2015 19:43

  Your Request id is: 6252977.

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  cPanelMichael

  • March 17, 2015 15:01

  To update, it looks like adding the hostname to the /etc/localdomains file addressed the issue. Thank you.

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  ruzbehraja

  • March 18, 2015 08:00

  Now I get "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:"

  
  What is the full error message? In the Edit DNS options have you set the option: - Local Mail Exchanger

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