Outgoing SPAM

Danr86

• March 30, 2015 06:16

Hello First for all, thank you for your participation I have a Dedicated server in which I have some User (customers). One of my customers is sending Massive mail and think that this is the reason all the emails go to spam folder... What to do now? Any suggestions? Thank you

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  24x7ss

  • March 30, 2015 11:21

  First of all enable SPF and DKIM for the domains for which mails are going to spam folder and then try again if still you are facing the issue then check if your mail server IP is blacklisted or not if it is blacklisted then you can change the mail routing IP of the server by adding server secondary IP in /etc/mailips file. Please note there is some format to add the IP in that file make sure you are using that format only.

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  Danr86

  • March 30, 2015 11:35

  First of all enable SPF and DKIM for the domains for which mails are going to spam folder and then try again if still you are facing the issue then check if your mail server IP is blacklisted or not if it is blacklisted then you can change the mail routing IP of the server by adding server secondary IP in /etc/mailips file. Please note there is some format to add the IP in that file make sure you are using that format only.

  
  Hello Thank you for your fast reply! About you said: 1-Yes, SPF and DKIM is enable for all. 2- no, it isn't Blacklisted. The ip of mail server is the same for all users, so think that we all are outgoing on spam folder. Can I apply the the solution you told me about changing mail routing IP? In case yes, is there any tutorial or guide to do it? Thank you

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  24x7ss

  • March 30, 2015 13:30

  Hello, You can change the mail routing IP by editing below file: /etc/mailips Place below syntax in it: *: x.x.x.x replace x.x.x.x with your IP and save the file. Further, checking complete headers for email that landed in spambox would help too.

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  Danr86

  • April 01, 2015 08:01

  Hello, You can change the mail routing IP by editing below file: /etc/mailips Place below syntax in it: *: x.x.x.x replace x.x.x.x with your IP and save the file. Further, checking complete headers for email that landed in spambox would help too.

  
  This is a great solution. Thank you very much! :)

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  cPanelMichael

  • April 07, 2015 18:27

  Hello, Note that documentation on changing the IP address used for sending email is found here: Thank you.

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  Danr86

  • April 10, 2015 09:37

  Thank you all!!! Very usefull!! :)

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