account creation status: failed missing host config line in /etc/wwwacct.conf

jjchristophe

• April 03, 2015 05:10

This is my first time to use cPanel as administrator. I understood at some point that, in order to create databases, I previously had to create a new account. When I did so, I received the following message: account creation status: failed missing host config line in /etc/wwwacct.conf, please reconfigure with edit setup. I am under Windows 7 and I don't have access to this file. I went through various threads but none are really helpful. It seems one way is to edit the file, which I should be able to do through ssh. But I am pretty sure I should not need to do that. The guide for account creation does not really list the prequesite. I guessed by myself that I had to set a package, but this did not solve the issue. I also found that I may have to set the new user's home directory (in Basic cPanel & WHM setup) to /home, but it's already the case. I also fond that I may have to change the Hostname, but it's currently set to our cPanel domain and I don't want to mess it up with whatever unrelated name, especially that I am not sure of the possible consequences. I am very confused about what is the best solution to solve this issue and would be very thankful to have some advices. Edit: I ssh to the server, and I can't find /etc/wwacct.conf... /etc/wwacct.conf does not appear anywhere...

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  cPanelKenneth

  • April 03, 2015 11:22

  One way to resolve the problem is to SSH to your server, with root privileges. Modify /etc/wwwacct.conf directly by adding: HOST srv1.example.com to the top of the file. Replace srv1.example.com with the actual hostname of the server. The hostname is a unique name that identifies your server. It can contain your domain name.

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  jjchristophe

  • April 03, 2015 13:30

  One way to resolve the problem is to SSH to your server, with root privileges. Modify /etc/wwwacct.conf directly by adding: HOST srv1.example.com to the top of the file. Replace srv1.example.com with the actual hostname of the server. The hostname is a unique name that identifies your server. It can contain your domain name.

  
  /etc/wwwacct.conf does not appear anywhere, thus I can't edit it.

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  cPanelMichael

  • April 08, 2015 16:06

  Hello, Are you sure that you logged in via SSH as "root"? If so, have you deleted or moved any files within the /etc/ directory in the past? If so, you may need to restore those files from any backups you have of the directory. Thank you.

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