restoring account problems

FARAZ

• April 08, 2015 08:14

Hi Michael I am having issue to restore the account, Below are the restore failed logs
Starting "RESTORE" for "Account" "abc". Restore File: /home/cpmove-abc.tar.gz Restore Reseller Privs: no Restricted mode: yes Express mode: no Calculating disk space needed " Done. Target "/home" on host "server1.example.com" has 357.5 GB free and requires at least 1.93 GB free, which includes space for temporary files. The "Reseller" restore module has the following areas disabled by request: "all" ArchiveManager Preparing archive for restoration " Calculating disk space needed " Done. Target "/home/cpanelpkgrestore.TMP.work.oaYGD8KALmV2Iw88/unsafe_to_read_archive" on host "server1.example.com" has 357.5 GB free and requires at least 1.93 GB free, which includes space for temporary files. ArchiveManager Failed to extract the archive at "/home/cpmove-abc.tar.gz": The tar archive extraction failed because of the error "The "/bin/gtar" command (process 293886) reported the "ENOENT" (2) error when it ended.": /bin/gtar: Unexpected EOF in archive /bin/gtar: Unexpected EOF in archive /bin/gtar: Error is not recoverable: exiting now Failed: Account Restore Failed: "Failed to extract the archive at "/home/cpmove-abc.tar.gz": The tar archive extraction failed because of the error "The "/bin/gtar" command (process 293886) reported the "ENOENT" (2) error when it ended.": /bin/gtar: Unexpected EOF in archive /bin/gtar: Unexpected EOF in archive /bin/gtar: Error is not recoverable: exiting now "
Regards

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  madmanmachines

  • April 08, 2015 14:59

  Failed to extract the archive at "/home/cpmove-abc.tar.gz": The tar archive extraction failed because of the error "The "/bin/gtar" command (process 293886) reported the "ENOENT" (2) error when it ended.": /bin/gtar: Unexpected EOF in archive /bin/gtar: Unexpected EOF in archive /bin/gtar: Error is not recoverable: exiting now

  
  "Unexpected EOF in archive" typically indicates the backup is incomplete or corrupted. Thanks,

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  cPanelMichael

  • April 08, 2015 15:06

  Hello, The message you received indicates the archive is corrupted. Do you receive any error messages when manually extracting that archive from the command line to a temporary directory? Thank you.

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  FARAZ

  • April 09, 2015 05:31

  Hello, The message you received indicates the archive is corrupted. Do you receive any error messages when manually extracting that archive from the command line to a temporary directory? Thank you.

  
  Dear Michael I have tried following Option as well Copy an Account From Another Server With an Account Password Transfer going to completed but when restore the account that getting Same ERROR Please do let me know the another process to migrate account from Reseller Awaiting for your response Regards

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  cPanelMichael

  • April 10, 2015 13:15

  Hello, You will need to contact the hosting provider for the server you are copying the account from to have them investigate why the archive is corrupted when the account is transferred or backed up. Otherwise, you may have to create the account manually on the destination server and copy over the files via FTP. Thank you.

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  Rudy Wancara

  • April 14, 2015 06:43

  Hi there, I have same problem about restoring my website's file. When I try to upload the process stopped at (under) 30%, the tar file size only about 473MB. Anyone can help? my website is down right now

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  cPanelMichael

  • April 15, 2015 14:28

  Do you receive any error messages when manually extracting that archive from the command line to a temporary directory? Thank you.

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