Error Transfers to Plesk 12

Jose Manuel Ramirez

• April 11, 2015 16:09

Hello, We have a server with WHM 11.48.3 and another server with Plesk 12. We have made several transfers to Plesk domains WHM smoothly. For some days we can not transfer domains from Plesk. The following error message: Count "Araceli": The remote execution of "pkgacct.server.gesinfo.com" was not Successful, or the Requested account, "Araceli" was not found on the server: "81.xxx.xxx.xxx". What you can be the problem? Thank You.

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  mcbryde

  • April 12, 2015 21:48

  I have been moving sites from several Plesk servers to my new cPanel server. 236 so far. The last was moved 1 week ago today. Today when I start the transfer I get the error below. Same error on 2 Plesk servers. Please help! *************************************************** WARNING: The remote server failed to send the location of the transfer archive. WARNING: Attempting to guess the location of the remote transfer archive. Fetching md5sum of "/home/wmcbryde/cpmove-cowgirls.tar.gz" from the remote server " " Done Removing copied archive on remote server. " Done Failed: The remote execution of "pkgacct.**domain**.com" was not successful, or the requested account, "cowgirls" was not found on the server: "IP Address".

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  cPanelMichael

  • April 14, 2015 19:10

  Hello, Internal case number 184765 is open to address an issue where using "Transfer Tool" to transfer an account from Plesk 12.0.18 to cPanel 11.48.3.0 results in this error when packaging the account on the source server:
  Failed: The remote execution of"pkgacct.host.server.com" was not successful, or the requested account, "123" was not found on the server
  Could you try using the development version of the transfer script and let us know if the issue continues? You can enable the development version with the following command:
  touch /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers
  This will cause the Transfer Tool to download the transfer scripts from the _DEVEL archive rather than the _PUBLIC archive. Once the need to use the _DEVEL archive is completed, you can return to the default settings by removing the touch files:
  rm -fv /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers
  Thank you.

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  Touhid Mia

  • July 28, 2015 03:41

  My WHM version is WHM 11.50.0 (build 27) and i try to transfer from Plesk 12.0.18. I tried the development version but not work. what will i do next? Error Message is
  Account "XXXXX": The remote execution of "pkgacct.xxx.example.com" was not successful, or the requested account, "xxxxx" was not found on the server: "yyyy.xycom".
  I tried by root access

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  Touhid Mia

  • July 29, 2015 03:49

  Hi I tried to Migrate site from Plesk 12.0.18 to my WHM 11.50.0 (build 27) but getting below error Account "XXXXX": The remote execution of "pkgacct.xxx.example.com" was not successful, or the requested account, "xxxxx" was not found on the server: "yyyy.xycom". I tried the solution of cPanelMichael but not work for me. what will i do for solution. I am blocker for this error i have need to migrate more then 20 site migrate from Plesk. please help me

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  cPanelMichael

  • July 31, 2015 12:23

  Hello :) Could you open a support ticket using the link in my signature so our migration team can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  Nicu Vl

  • September 05, 2015 07:41

  Do you have any news about that errors ? I have similar problem. Best Regards,

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  cPanelMichael

  • September 07, 2015 13:56

  I have similar problem.

  
  Hello :) I've not yet seen a ticket where the issue was reproducible, but feel free to open a support ticket and post the ticket number here so we can update this thread with the outcome. Thank you.

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  cPanelMichael

  • September 11, 2015 03:13

  Hello :) I've been unable to locate a support ticket for this issue. Were you able to open a support ticket or address the issue through another method? I look forward to your response. Thank you.

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  jmginer

  • October 25, 2015 10:37

  Hello :) I've been unable to locate a support ticket for this issue. Were you able to open a support ticket or address the issue through another method? I look forward to your response. Thank you.

  
  Ticket: 7337049

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  cPanelMichael

  • October 27, 2015 20:16

  To update, it was determined the issue was the result of a duplicate username on the Plesk server. Plesk allows duplicate usernames for resellers and system accounts, while cPanel does not. Thank you.

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