Subdomain not working

TrevorChiu

• April 13, 2015 06:58

Hi. I have just host a website and get cpanel. My subdomain is not working. Main domain is domain.com and i create a subdomain forum.domain.com through cpanel. The domain is host in godaddy. Can anyone help me?

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  Andrew W

  • April 13, 2015 17:54

  When you go to cPanel > Subdomains > Create a Subdomain and enter your information are you receiving any errors? If so please post them so we can see. Also is the problem in creating or visiting the subdomain? If you just recently made the subdomain there could be propagation time before you'll be able to visit. Are you using Cloudflare? Be sure to update your DNS with them. And clear out both your browser and DNS cache to rule out caching issues. Anymore information you can think to provide would be great :)

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  TrevorChiu

  • April 13, 2015 17:59

  When you go to cPanel > Subdomains > Create a Subdomain and enter your information are you receiving any errors? If so please post them so we can see. Also is the problem in creating or visiting the subdomain? If you just recently made the subdomain there could be propagation time before you'll be able to visit. Are you using Cloudflare? Be sure to update your DNS with them. And clear out both your browser and DNS cache to rule out caching issues. Anymore information you can think to provide would be great :)

  
  Hello ,I have just find that I haven't add to the DNS ZONE FILE in godaddy and now it's work! By the way thanks a lot for helping me

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  Andrew W

  • April 13, 2015 18:12

  You're welcome! Glad to hear you have the issue resolved!

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  cPanelMichael

  • April 15, 2015 13:11

  Hello, I am happy to see the issue is resolved. Thank you for updating us with the outcome.

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