Failed to Retrieve Directory Listing messages
Hey guys.
I have a CENTOS 6.6 x86_64 kvm cloud running cPanel/WHM 11.48.3 build 0. I have been having problems with FTP and I get error messages throughout cPanel.
I installed Pure-FTPD but I keep getting Connection Timeout messages and Failed to Retrieve Directory Listing messages on ftp clients.
I also get this error message when creating new accounts. This message also appears under the "Nameserver Selectiong" tab.
All problems started when I purchased an additional IP address from my provider. I added the IP via WHM, just as directed. Any ideas?
[
Entry for cpanel missing in /etc/shadow at /usr/local/cpanel/Cpanel/PwCache.pm line 214.
Cpanel::pwCache::_readshadow("cpanel", 0, 1429882892, 1429882892) called at /usr/local/cpanel/Cpanel/PwCache.pm line 432
Cpanel::pwCache::_getpwdata("cpanel", 0, 1429882892, 1429882892) called at /usr/local/cpanel/Cpanel/PwCache.pm line 97
Cpanel::pwCache::load("0:cpanel") called at /usr/local/cpanel/Cpanel/PwDiskCache.pm line 125
Cpanel::pwDiskCache::FETCH(Cpanel::pwDiskCache=HASH(0x5d9c2b8), "0:cpanel") called at /usr/local/cpanel/Cpanel/PwCache.pm line 268
Cpanel::pwCache::_pwfunc("cpanel", 0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 159
Cpanel::pwCache::getpwnam("cpanel") called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1229
Whostmgr::Accounts::Create::_wwwacct("useregns", 0, "dkim", 1, "locale", "en", "maxftp", 5, "max_defer_fail_percentage", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2021
Whostmgr::Accounts::Create::__createaccount("bwlimit", 50000, "quota", 1000, "dkim", 1, "customip", "--Auto Assign--", "maxftp", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2071
Whostmgr::Accounts::Create::_createaccount("bwlimit", 50000, "quota", 1000, "dkim", 1, "customip", "--Auto Assign--", "maxftp", ...) called at whostmgr/bin/whostmgr5.pl line 697
main::wwwacct() called at whostmgr/bin/whostmgr5.pl line 255
at /usr/local/cpanel/Cpanel/PwCache.pm line 214.
Cpanel::pwCache::_readshadow("cpanel", 0, 1429882892, 1429882892) called at /usr/local/cpanel/Cpanel/PwCache.pm line 432
Cpanel::pwCache::_getpwdata("cpanel", 0, 1429882892, 1429882892) called at /usr/local/cpanel/Cpanel/PwCache.pm line 97
Cpanel::pwCache::load("0:cpanel") called at /usr/local/cpanel/Cpanel/PwDiskCache.pm line 125
Cpanel::pwDiskCache::FETCH(Cpanel::pwDiskCache=HASH(0x5d9c2b8), "0:cpanel") called at /usr/local/cpanel/Cpanel/PwCache.pm line 268
Cpanel::pwCache::_pwfunc("cpanel", 0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 159
Cpanel::pwCache::getpwnam("cpanel") called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1229
Whostmgr::Accounts::Create::_wwwacct("useregns", 0, "dkim", 1, "locale", "en", "maxftp", 5, "max_defer_fail_percentage", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2021
Whostmgr::Accounts::Create::__createaccount("bwlimit", 50000, "quota", 1000, "dkim", 1, "customip", "--Auto Assign--", "maxftp", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2071
Whostmgr::Accounts::Create::_createaccount("bwlimit", 50000, "quota", 1000, "dkim", 1, "customip", "--Auto Assign--", "maxftp", ...) called at whostmgr/bin/whostmgr5.pl line 697
main::wwwacct() called at whostmgr/bin/whostmgr5.pl line 255
]
All problems started when I purchased an additional IP address from my provider. I added the IP via WHM, just as directed. Any ideas?
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Hello, Please ensure you follow the instructions exactly as they are presented here: How to enable Passive mode for Pure-FTPd This thread should also help: 0
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