Secure SSL/TLS settings not correct

stefanbc

• April 28, 2015 08:40

Hi, The shown values for Secure SSL/TLS settings that Cpanel is showing to users are not correct. For both Imap and POP the shown ports are not working For example for POP I can't seem to connect using 995 and 465 but I can do it on 110 and 587. Any ideas?

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  cPanelMichael

  • April 28, 2015 17:16

  Hello, Do you have any firewall rules installed that could be blocking connections to those ports? Thank you.

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  stefanbc

  • April 28, 2015 17:24

  CSF, but those ports are allowed, see images. Is there something else I could check?

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  cPanelMichael

  • April 29, 2015 13:48

  Try using telnet from a remote server to access those ports to see if you get a response. EX:
  telnet "YOUR-SERVER-IP" 995
  Thank you.

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  stefanbc

  • April 29, 2015 14:01

  All ports seem to answer. But trying to connect with SSL/TLS doesn't work Only STARTTLS works on ports 143 and 587 I attached an image showing Thunderbird trying to connect Thank you

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  cPanelMichael

  • April 29, 2015 17:46

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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