Strange time out error when trying to transfer an account

WebHostPro

• April 29, 2015 22:30

I am trying to move a customer off an old Centos 5.11 server but it keeps failing with the error below, I added the servers IPs into both firewalls so I know it's not that. Starting "TRANSFER" for "Account" "username". Copy Destination: /home Remote server type: "WHM1130". Packaging the account with the command: /usr/local/cpanel/scripts/pkgacct --use_backups --skiphomedir username'' --split --compressed --mysql 5.5 " ERROR: ERROR: The system experienced a timeout error while it attempted to connect to "66.123.123.123": timeout Retrying " pkgacct started. pkgacct -- attempting to use daily backup to create a account package pkgacct -- could not use daily backup because it is missing (/backup/cpbackup/daily/username)

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  cPanelMichael

  • April 30, 2015 15:24

  Hello, Have you tried to manually connect to the source server from the destination server to verify the connection succeeds? EX:
  ssh root@66.123.123.123 -p22
  Thank you.

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  WebHostPro

  • April 30, 2015 17:57

  Yes, and I can rsync from it directly. It's pretty slow though which makes me think something is timing out in the transfer program.

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  cPanelMichael

  • April 30, 2015 18:04

  It's pretty slow though which makes me think something is timing out in the transfer program.

  
  Are both servers in the same data center? If so, you may want to consult with your data center to verify where the slowness is coming from. Thank you.

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  WebHostPro

  • April 30, 2015 18:23

  Yeah, the old server is really old I think that might be the slow down. I will check the mrtg to be sure though. Thanks,

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