cPanel update hanging

barlee

• May 06, 2015 18:36

/usr/local/cpanel/scripts/upcp was running as pid '12370' for longer than 6 hours. cPanel will kill this process and run a new upcp in its place. Hi, Is this something to be concerned about or should I leave it to sort itself out? my server guy is away for a few days and as it goes, these things do not occur when the techs are available.

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  cPanelMichael

  • May 07, 2015 13:13

  Hello, You can find the cPanel update logs in the following directory: /var/cpanel/updatelogs/ Review the most recent update log (or the one before it) to see which part it was unable to proceed past. Thank you.

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  barlee

  • May 07, 2015 13:26

  Hi Michael, I am unable to run commands and see this info as my server technician is away.

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  cPanelMichael

  • May 07, 2015 14:06

  Feel free to update us with the outcome once you are able to obtain root access via SSH and take a closer look. You should not experience any issues in the meantime if the update completed successfully on the second attempt. Thank you.

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  barlee

  • May 07, 2015 23:28

  /usr/local/cpanel/scripts/upcp was running as pid '13593' for longer than 6 hours. cPanel will kill this process and run a new upcp in its place. Same thing occurring again.. :(

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  cPanelMichael

  • May 08, 2015 12:27

  You won't be able to troubleshoot that message further without root access to the server to review the cPanel update logs. Thank you.

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