Mail Delivery Reports not functioning correctly since Cpanel update?

scobiit

• May 14, 2015 09:14

Hello Everyone, Hopefully this is a quick one to solve but I have needed to trace a few emails through the system for the last week or so. When I come to run a report now it only shows the deferred emails instead of all sent (and those with warnings). Has this changed by design and how can I revert back to the old method as it was quite useful to us to be able to see that it had arrived at a users mailbox? Thank you in advance

• 

  cPanelMichael

  • May 14, 2015 15:31

  Hello, Could you verify which version of cPanel you updated to? Also, check to ensure the "eximstats" database is not corrupted:
  mysqlcheck eximstats
  Thank you.

  0
• 

  scobiit

  • May 14, 2015 15:43

  Hi Michael, Thanks for the prompt reply, I have run the command and all the databases have come back okay. We are on version WHM 11.48.4 (build 2). Thanks again

  0
• 

  cPanelMichael

  • May 14, 2015 16:44

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

  0
• 

  scobiit

  • May 15, 2015 11:41

  Yes, I have just done it now. Ticket #6509715 Thanks again

  0
• 

  Infopro

  • May 15, 2015 11:54

  Hello Everyone, Hopefully this is a quick one to solve but I have needed to trace a few emails through the system for the last week or so. When I come to run a report now it only shows the deferred emails instead of all sent (and those with warnings). Has this changed by design and how can I revert back to the old method as it was quite useful to us to be able to see that it had arrived at a users mailbox? Thank you in advance

  
  When you click "Run Report" in the results table header is a link for "Advanced Search" click to open, are all boxes checked there?

  0

Please sign in to leave a comment.