/etc/mailips IP keeps disappearing

glenwheeler

• May 21, 2015 09:21

Hi Guys, I am having a very strange issue with my dedicated server. Just over a year ago now I had an attack on my dedicated server which had killed and IP I was using to send email. I then changed that IP so I had something clean. I'm having a very strange issue where I add my IP to /etc/mailips via SSH. I then save it and then do an service exim restart. All works fine for the whole day. Until the next day when it drops out, I start getting mail errors because the IP doesnt exist. Does anyone at all know why this would be happening. At the moment every single day I have to SSH to the server enter /etc/mailips and then add the IP back in. Its becoming a real pain and wondered if anyone else have had this issue? Any help would be fantastic, the problem has gone on way too long :( Thanks, Glen

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  cPanelMichael

  • May 21, 2015 14:32

  Hello, Do you have the "Send mail from account's dedicated IP address" option enabled in WHM's "Exim Configuration Manager" interface? If so, cPanel will automatically overwrite the /etc/mailips file. This is explained in the following document, along with instructions on how to configure the outgoing IP address:

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  glenwheeler

  • May 21, 2015 20:34

  No, this is set to "off" at the moment

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  24x7server

  • May 22, 2015 12:04

  No, this is set to "off" at the moment

  
  And that is the reason you are facing this issues with the /etc/mailips file. Please enable "Send mail from account's dedicated IP address" option enabled in WHM's "Exim Configuration on your server.

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  cPanelMichael

  • May 22, 2015 12:33

  Feel free to open a support ticket using the link in my signature so we can see what's overwriting that file. It should not be overwritten if you have the referenced option disabled. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  psfrog

  • May 22, 2015 12:38

  Hi Guys, I am having a very strange issue with my dedicated server. Just over a year ago now I had an attack on my dedicated server which had killed and IP I was using to send email. I then changed that IP so I had something clean. I'm having a very strange issue where I add my IP to /etc/mailips via SSH. I then save it and then do an service exim restart. All works fine for the whole day. Until the next day when it drops out, I start getting mail errors because the IP doesnt exist. Does anyone at all know why this would be happening. At the moment every single day I have to SSH to the server enter /etc/mailips and then add the IP back in. Its becoming a real pain and wondered if anyone else have had this issue? Any help would be fantastic, the problem has gone on way too long :( Thanks, Glen

  
  Hello! Please try this command: [Removed - setting /etc/mailips to immutable can result in several problems, including failed account creation attempts] Then the file will not be overwritten. If You want to edit the file later just do this before you edit it: [Removed - setting /etc/mailips to immutable can result in several problems, including failed account creation attempts]

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  glenwheeler

  • May 25, 2015 17:54

  Hi Guys, Thanks for all of the feedback. I have now put these in place and will monitor it over this week. Thanks, Glen

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