[Case 189441] cpsrvd not coming back from restart during 11.50 update

PPNSteve

• May 20, 2015 19:02

The system detected an error during the cPanel & WHM version change from "11.48.4.4" to "11.50.0.4" which prevented updatenow from completing normally. No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV). /usr/local/cpanel/logs/error_log
DBI object version 1.631 does not match $DBI::XS_VERSION 1.633. Duplicate logaccess: at /usr/local/cpanel/Cpanel/Server.pm line 421. Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2dfa738)) called at /usr/local/cpanel/Cpanel/Server.pm line 365 Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2dfa738), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 313 Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2dfa738), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052 cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144 cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268 cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x301b278), IO::Handle=GLOB(0x2dfad80), 0, "html") called at cpsrvd.pl line 7478 cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176 cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882 cpanel::cpsrvd::dodoc(HASH(0x213c2a0)) called at cpsrvd.pl line 1446 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073 cpanel::cpsrvd::script() called at cpsrvd.pl line 437 Internal Server Error: "GET /cpsess512106783/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV). DBI object version 1.631 does not match $DBI::XS_VERSION 1.633. Duplicate logaccess: at /usr/local/cpanel/Cpanel/Server.pm line 421. Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2dfa750)) called at /usr/local/cpanel/Cpanel/Server.pm line 365 Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2dfa750), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 313 Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2dfa750), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052 cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144 cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268 cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x2dfa660), IO::Handle=GLOB(0x301b020), 0, "html") called at cpsrvd.pl line 7478 cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176 cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882 cpanel::cpsrvd::dodoc(HASH(0x213c2a0)) called at cpsrvd.pl line 1493 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073 cpanel::cpsrvd::script() called at cpsrvd.pl line 437 Internal Server Error: "GET /cpsess512106783/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV). DBI object version 1.631 does not match $DBI::XS_VERSION 1.633. DBI object version 1.631 does not match $DBI::XS_VERSION 1.633. Duplicate logaccess: at /usr/local/cpanel/Cpanel/Server.pm line 421. Cpanel::Server::logaccess(Cpanel::Server=HASH(0x2dfa738)) called at /usr/local/cpanel/Cpanel/Server.pm line 365 Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x2dfa738), 500, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at /usr/local/cpanel/Cpanel/Server.pm line 313 Cpanel::Server::internal_error(Cpanel::Server=HASH(0x2dfa738), "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 6052 cpanel::cpsrvd::internal_error("No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 9144 cpanel::cpsrvd::handle_subprocess_failure(3, "html", 0, "No response from subprocess (whostmgr (whostmgr)): The subpro"...) called at cpsrvd.pl line 7268 cpanel::cpsrvd::subprocess_handler("whostmgr (whostmgr)", IO::Handle=GLOB(0x301b128), IO::Handle=GLOB(0x2dfad98), 0, "html") called at cpsrvd.pl line 7478 cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0) called at cpsrvd.pl line 6176 cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1882 cpanel::cpsrvd::dodoc(HASH(0x213c2a0)) called at cpsrvd.pl line 1446 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 1073 cpanel::cpsrvd::script() called at cpsrvd.pl line 437 Internal Server Error: "GET /cpsess512106783/ HTTP/1.1" 500 No response from subprocess (whostmgr (whostmgr)): The subprocess died from signal 11 (SEGV). root@svr4 [~]#
(running upcp --force MAY have fixed it, I can load whm now.. still got an error notice during update but not sure where..)
--------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (30805) at Thu May 21 00:42:53 2015 [2015-05-21 00:42:53 +0000] Detected version '11.50.0.4' from version file. [2015-05-21 00:42:53 +0000] Running version '11.50.0.4' of updatenow. [2015-05-21 00:42:53 +0000] Using mirror '75.126.236.226' for host 'httpupdate.cpanel.net'. [2015-05-21 00:42:53 +0000] Target version set to '11.50.0.4' [2015-05-21 00:42:53 +0000] Up to date (11.50.0.4) [2015-05-21 00:42:53 +0000] E The install encountered a fatal error: Up to date (11.50.0.4) => Log closed Thu May 21 00:42:53 2015
HELP!

• 

  chrisbuk

  • May 21, 2015 08:27

  HI we too have the exact same issue. I'm trying force update now.

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• 

  chrisbuk

  • May 21, 2015 09:31

  running /scripts/upcp --force fixed it for us.

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• 

  cPanelMichael

  • May 21, 2015 14:07

  Hello, This issue is evident by the following error message: DBI object version 1.631 does not match $DBI::XS_VERSION 1.633.
  Internal case number 189441 is open to address this issue. The following command should work as a workaround in the meantime:
  /scripts/check_cpanel_rpms
  Thank you.

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• 

  chrisbuk

  • May 21, 2015 14:30

  Thanks Michael

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