problem to create a backup destination : login always replaced by "root"

trucmuche

• May 26, 2015 15:38

Hello, I'm using WHM 11.48.4.4 on CentOS 6.6 and I have a very strange problem. I try to create a FTP backup destination. I enter valid informations in each field (Backup directory, remote host, port, remote account username, remote password...) and I click on "Save and Validate destination". WHM tells me that : Erreur : La validation du transfert de " myFTPdestinationServer " a "chou" : Impossible de charger le fichier de test : Could not open data connection to port 47330: No route to host When I come back in the destination configuration to check settings, I see that the remote account username has been overrided by "root" (which is not what I entered)... What's wrong with that ?? I'm really surprised because I was using that functionality on my old VPS and the same settings were ok. Thanks in advance ! Trucmuche ps. I said that the settings are correct because I use them and I tested them one minute ago...

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  LostNerd

  • May 27, 2015 09:02

  Could not open data connection to port 47330: No route to host
  This error states that it can't reach the destination server. Are you able to ping the remote host from your server?

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  trucmuche

  • May 27, 2015 09:32

  Hello, Thank you for your answer. Yes, I'm able to ping to the remote host from my computer AND from the server (I tested it with ssh connexion to the server), and I'm able to open a FTP connexion using the login&password I type in the WHM to create destination (from my computer AND from the server's command line)...

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  LostNerd

  • May 27, 2015 09:36

  Could you try running the following command as root:
  service iptables stop
  and then try validating your backup destination again. Also, if you have CSF installed, make sure that you have added the required ports into the plugin else that will block it. EDIT: Just realised you're access level is set to reseller. You may need to contact your host regarding this.

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  trucmuche

  • May 27, 2015 11:41

  Problem solved... I checked the passive mode for FTP and it's validating. I could have stop the iptables services by ssh but I'm using it for security sake... So I'm happy to have another solution than stopping iptables :-) ps. Maybe my access level is not right ? I have full access to the vps (root, ssh, kvm, whm).

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  LostNerd

  • May 27, 2015 12:00

  Yeah, head over to your profile and update it to Root Administrator! :) Glad you got it sorted. Stopping IPTables was only temporary. It was to test if it was due to an active block in IPTables. :) Once again, glad you've got it sorted!

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  trucmuche

  • May 27, 2015 12:02

  Thanks !! modification done :) by the way... I've got another little question here ;-)

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  cPanelMichael

  • May 27, 2015 16:26

  Hello, I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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