Global Filters not working

Joseph Martin

• June 04, 2015 07:11

I am not sure what is happening. I have a global filter for a particular email id. This is the enquiries email for my website. I have created a filter to forward any email to his email id, to 3 other email ids. When I use the test message filter option, the results are fine but in reality, it is not working. Can anyone please help? Joe

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  cPanelMichael

  • June 04, 2015 14:41

  Hello, Could you post the exact filter rule you are using (without real domain names)? Also, do see any entries in /var/log/exim_mainlog for messages sent to the email address that would indicate the filter is working? Thank you.

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  Joseph Martin

  • June 04, 2015 15:23

  Hello, Could you post the exact filter rule you are using (without real domain names)? Also, do see any entries in /var/log/exim_mainlog for messages sent to the email address that would indicate the filter is working? Thank you.

  
  Thanks for the note. I have used the global filters option in the CPanel home screen and created a filter like below Any email sent to to engage@xyz.com redirect to ajoseph@xyz.com ; redirect to bjoseph@xyz.com; redirect to cjoseph@xyz.com I am not technical enough to check but when I opened up the file manager in Cpanel ( I could not find the /var folder), home : under home/etc/xyz.com/engage, I found a file called filter, The contents of it where #engdistr if $header_to: is "engage@xyz.com" then deliver "ajoseph@xyz.com" deliver "bjoseph@xyz.com" deliver "bjoseph@xyz.com" endif

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  cPanelMichael

  • June 04, 2015 15:52

  Hello, It looks like you only have cPanel access, and not root access. The filter looks normal, so could you report this issue to your web hosting provider so they can take a closer look? Thank you.

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  Joseph Martin

  • June 04, 2015 16:31

  Thanks Michael. I tested it and the results in the test panel were all good. Teh service provider ( godaddy) also tested it anf could not find anything wrong. I am not sure why we are not getting the emails. is there any possibility that these emails once forwarded from engage@xyz.com, gets treated as spam and deleted? Thanks for your patience Joe

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  cPanelMichael

  • June 04, 2015 16:47

  I am not sure why we are not getting the emails. is there any possibility that these emails once forwarded from engage@xyz.com[/EMAIL], gets treated as spam and deleted?

  
  There are several possibilities. I suggest asking your hosting provider to review /var/log/exim_mainlog to determine the status of these messages. Thank you.

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  Joseph Martin

  • June 04, 2015 17:03

  ok. will do Thanks Joe

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