2 Copies of Upgrade/Downgrade/New Account Email

flashweb

• June 04, 2015 22:46

I am getting 2 copies of email, one in HTML and another in Plain Text when a new account is created/upgraded/suspended. Anyway to select only send one type of email ?

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  cPanelMichael

  • June 05, 2015 13:04

  Hello, Do you see two separate entries in /var/log/exim_mainlog when this email is generated? Thank you.

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  flashweb

  • June 05, 2015 15:08

  Yes, exim log have entry for two emails for same action
  root@server46 [~]# grep 'New account: customer-user-name' /var/log/exim_mainlog 2015-06-05 09:33:04 1Z0nzs-0037To-HD <= root@server46.hosthat.com U=root P=local S=37325 T="[server46.hosthat.com] New account: customer-user-name (customer-domain.com)" for me@my-domain.com 2015-06-05 09:33:04 1Z0nzs-0037Ts-Hh <= root@server46.hosthat.com U=root P=local S=2231 T="[server46.hosthat.com] New account: customer-user-name (customer-domain.com)" for me@my-domain.com root@server46 [~]# cat /usr/local/cpanel/version 11.50.0.9 root@server46 [~]#
  

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  LostNerd

  • June 05, 2015 15:13

  In WHM Server Configuration " Basic cPanel & WHM Setup, by any chance is your email listed twice under:
  * Enter one or more email addresses to contact in case a problem arises with this server. Examples: john@doe.com, john.q.public@anonymous.com, user@host.com
  

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  flashweb

  • June 05, 2015 15:23

  Thanks LostNerd, i checked WHM settings. Found the problem, it was because some one added email address in
  Enter one or more cellular phone or pager email addresses to message via email in case a problem arises with this server.
  text box too. Removing it now, hope that fix should fix it. Thanks all for the help.

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  LostNerd

  • June 05, 2015 15:33

  Let us know if that actually resolved the issue. Try setting up a demo account. :)

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  cPanelMichael

  • June 05, 2015 15:52

  I am happy to see the issue is now addressed. Thank you for updating us with the outcome.

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